To drive productivity across your entire organization, you need to give your employees frictionless experiences, at every touchpoint. By connecting people and processes with a single platform, you can drive engagement and productivity across your organization, and guide employees through every part of their journey. Read this ebook to learn how ServiceNow customers are igniting great employee experiences that reduce […]

Businesses are under pressure to find a versatile solution that can help reduce operational costs while resolving customer issues faster. Learn how the most innovative companies in the world are breaking down silos, integrating teams, and connecting systems and processes, with customer experience solutions from ServiceNow. Read this eBook to find out how you can drive more value for your business and customers while reducing costs and explore the latest innovations in customer and field service management. 

Organizations that significantly improve the efficiency of their customer experience can expect to save millions a year. Find out how to optimize your customer experience while increasing customer loyalty and improving your bottom line, by connecting and empowering your entire company with a single platform. Read this eBook to see how much business value you could gain with ServiceNow, based on certified Forrester and value calculator data.

Giving customers exceptional experiences is key for any organization that wants to succeed and grow in today’s competitive environment. A customer journey map helps close gaps in customer engagement and backend service operations, while identifying processes you can optimize, using self-service and automation. In this eBook, you will discover how you can boost customer loyalty and satisfaction, as well as bottom-line benefits by mapping your entire customer journey with ServiceNow.

Hyperautomation—using the right technology solution from a diverse set of interoperable tools—reduces cumbersome processes and allows financial services organizations to operate at peak efficiency. Digital transformation that connects disjointed systems can lead to a superior experience for customers and the employees who serve them. It’s a timely concept as competition from digital first fintechs intensifies amid growing customer expectations for […]

BAI Exec Report: Keeping the customer at the center of customer service The rapid growth of digital banking and its focus on do-it-yourself has contributed to an overlap between customer service and the banking customer experience overall. Download this BAI Banking Strategies Executive Report which discusses that overlap in a collection of articles from financial services industry leaders. The report […]

If you’re to build a hybrid workforce that’s great for business, then boosting employee engagement AND productivity is key. Read this ebook to discover the top challenges to a seamless employee journey, and how you can solve them with cross-enterprise workflows on a single platform.

With 50% of legal work shifting in-house, how can your legal department deliver the services your business needs? Discover the power of digital workflows in this ebook. With workflows at your fingertips, you’ll free your teams from routine tasks through automation, helping employees be more productive, cost-efficient, and a key driver of innovation and business growth.