INTRODUCTION: Identifying Overlooked Gaps in Business Communications Business transformation is a strategic imperative for organizations facing macroeconomic volatility and rapidly evolving business models, employee requirements, and customer preferences. To become more agile and promptly address market challenges, organizations are investing in digital technologies, including advanced communications and collaboration solutions, that power operational efficiencies and employee engagement. Download to read more […]

Agent empowerment is key to customer engagement and more revenue Cultivate customer engagement, and you’ll drive sales. Even in a challenging economy, brands that invest in digital customer engagement can experience revenue growth. For call centers, the path to better customer engagement starts with empowered agents. Deloitte’s latest research shows that agent retention and engagement can help create better customer […]

RingCentral helps companies save hundreds of thousands of dollars every year When it comes to investing in technology, IT leaders’ top priorities are cutting down on unnecessary expenses, increasing company efficiency, and generating revenue by improving the customer experience. To achieve these goals, companies need to have the right tools in place. That’s why businesses choose RingCentral’s intelligent connected communications […]

Data shows that multicloud environments are becoming more commonplace, and Oracle offers a unified strategy and set of tools for making the most use of a highly interoperable environment. Oracle Cloud Infrastructure (OCI), Oracle’s Gen 2 cloud, has unique partnerships with Microsoft, Equinix, and VMware enabling a distributed “Internet of Clouds.” Read this paper from Accenture and learn more about […]

A digital-first mindset enhances the experience for businesses, suppliers, partners, consumers, employees, and customers by bringing intelligence, relevancy, and personalized information into interactions for greater value and understanding. Download this whitepaper from IDC and Oracle for survey results and a high-level overview of how cloud migration and a digital-first strategy offer immense value for customers.

This asset from Omdia is much shorter than the IDC assets and provides a TCO benefit analysis using multiple studies. The most prominent study is a TCO benefit analysis of migrating Oracle ERP apps like Total cost of ownership (TCO) may sound like it should be a simple and easy-to-use comparison for organizations when selecting a cloud provider. However, cloud […]

Oracle Cloud Infrastructure (OCI) is a comprehensive platform of public cloud services that enables customers to build and run a wide range of applications in a scalable, secure, highly available, and high-performance environment. By revolutionizing core engineering and systems designed for cloud computing, OCI enables customers to solve problems they have with existing clouds and modernize their infrastructure. This whitepaper […]

Following Year 1 of the Making hybrid work human programme, Economist Impact, supported by Google Workspace, conducted an updated global survey, which informed the creation of a first-of-its kind flexible work barometer. The barometer measures companies’ progress on the adoption, implementation and evaluation of flexible work models.