Final All About Customer Relationships e-Paper Abstract

The trend in businesses adopting recurring revenue models is transforming markets and creating new opportunities. This latest e-paper from Aria Systems explains how these businesses can take full advantage of this trend by developing a new mindset around effectively managing customer relationships. Recurring revenue businesses need solutions that can handle all that is required to support long-term, ongoing customer relationships. […]

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Mobile Moments Transform Customer Experience

Transforming Customer Experience through Mobile With customers increasingly experiencing a mobile mind shift, mobile needs to be at the forefront of your customer experience (CX) strategy. This Forrester Research report explains how to apply the IDEA cycle to transform customer experiences with mobile, and ensure that your customers can access what they want in their immediate context and moments of need.

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More Than Hype: Determining When To Use Responsive Web Design

Effectively Leveraging Responsive Web Design Web traffic on mobile phones and tablets is increasing to the point where firms must optimize for these touchpoints. Download this Forrester Research report on Responsive Web Design (RWD) to understand RWD’s complexity and how to leverage it to meet your customers’ mobile needs.

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Akamai’s 2013 Online Holiday Shopping Trends & Traffic Report

Review the 2013 Online Holiday Shopping Season and Prepare for 2014 The busiest shopping days of the season did not disappoint, and we have exciting data to share with you as we look back on the 2013 holiday season. Download this Akamai’s Report for a full recap and analysis of the 2013 online holiday shopping season including overall web and […]

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Becoming a Social Business: Integrating Social Software Throughout Enterprise

The future of business is connected business, and social software is a critical part of this connectivity. This IDC study addresses the management challenges and subsequent best practice outcomes that can be achieved through the integration of existing enterprise social network tools with other networks or enterprise applications. The discussion highlights common challenges and best practices that deliver business value […]

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The Customer Service Balancing Act

Want to rein in support costs without sacrificing service quality and customer satisfaction? You can. New social business solutions eliminate the traditional service trade-offs, providing an optimal combination of assisted peer-to-peer support communities, call deflection, selective escalation and productivity-enhancing collaboration. The result? Reduced call volume and faster resolution times, happier customers and lower costs.

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Connecting Talent for Business Results: Enterprise Social Collaboration – What’s HR Got To Do With It?

The workforce is as dispersed as ever – companies are looking to social collaboration to facilitate the engagement once fostered around the water cooler. By understanding the power of social collaboration tools, HR can lead an organization to where the talent is while enabling business success through the success of its people. Aberdeen Group gathered data from more than 600 […]

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GigaOM Research: A New Charter for HR

How can human resources partner with IT to drive communication and knowledge-sharing while supporting business objectives? In today’s distributed workforce HR can embrace social business, taking the lead in defining new HR practices to support the changing workplace landscape and foster innovation and integrated employee networks. In this white paper, Stowe Boyd of GigaOM Research explores: The current state of […]

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