Combine IT services and operations on a single cloud platform, and you’ll not only deliver the future of IT but enable anyone to spark business-building change. Discover three steps for fueling digital-first business growth in this guide. You’ll see how unifying IT workflows will help you deliver extraordinary service experiences, cut staff workloads by 50%, reduce outages by 90%, and […]

Did you know with the Now Platform, you can break down silos, seamlessly connect your people, systems, and processes? You can empower your customers, employees, and partners with modern, consumer-grade experiences. And you can build on a platform that accelerates time-to-value, unleashes agility, and unlocks innovation.

Customers want answers to their issues and requests yesterday. So how can you empower your teams to deliver proactive service? Get Customer Operations For Dummies, 2nd ServiceNow Special Edition, your guide for fueling seamless customer experiences. Inside, you’ll learn the secret to connecting teams across your enterprise, enabling you to gain visibility over all issues, gift customers the ability to […]

Proactive customer service isn’t a one-person job. It takes your entire organization. See how to build yours with our guide. Inside, you’ll get insights on using Customer Service Management to unify people and processes, so you can boost productivity, automate key processes, and resolve thousands of cases per month—all at a lower cost.

Today’s customers want you to always be there for them, with seamless experiences at every touchpoint. Meeting their ever-evolving needs may seem impossible, but it’s not! Read this CX handbook to see how you can fuel consistent, exceptional experiences with speed and efficiency, while lowering costs. By connecting everything on a single unified digital platform, you’ll bring together your people […]

Customer satisfaction (in the form of CSAT) remains a key metric, and your customer effort score (CES) is fast becoming another. With the emphasis on delivering great customer experience, it’s important to remember what great really means to your customers. In most cases, great equals effortless. Customers are looking for work and life to be easier and smoother, with no […]

Banks of every size in every region need to tackle this issue. They recognize that customer behaviors have changed. They realize that many more transactions are digital. They also know this is not a one-and-done issue. They’re looking into the future because no one expects digital transformation to stop. And as long as consumers are banking online, bad actors will […]

Discover 5 ways automated processes can drive revenue and growth across your bank Becoming a bank of the future must be done faster than ever before, and at scale. Today, digitization means banks need to drive revenue growth, improve experiences, and adopt a hyperautomated approach, and they need to do it now. Luckily, there has never been a better time […]