How can an experience platform power employee productivity and engagement? By enabling you to remove friction from across your employee journey, meet employees in the channel of their choice, and deliver meaningful, personalized engagement where and how they work. Get this guide to see why laying a digital foundation is vital for making seamless experiences, and how you can get […]

Enterprises are working to create a digital foundation for process standardization and automation while streamlining operations. But at the same time, organizations focused on Global Business Services (GBS) are under pressure to show value and achieve measurable results, all while reducing costs. At risk are missed earning targets, stymied business agility, and less engaged employees. Read this guide to discover […]

Connected processes and people are at the heart of most modern, successful businesses. Shared services organizations help the business by providing services that empower employees to be productive in getting their work done, and by operating efficiently and keeping costs low. Read the latest whitepaper from ESG, Global Business Services Automated for Scale to learn more and discover how the […]

Find an efficient, cost-effective way to enable shared services, by laying a powerful digital foundation that unifies workflows and experiences across departments. Get started with our Imperative Guide. Inside, you’ll learn how to deliver enterprise and departmental shared services at lower cost, while unlocking actionable data for your entire organization.

When you resolve customer issues before they even happen, you’ll deliver great experiences for customers, wherever they choose to interact. Get the latest CX trends and insights from Frost & Sullivan to see how you can meet growing expectations by connecting people, systems, and processes on one platform. 

Delivering great customer experience—and fixing issues before customers even know there’s a problem—goes far beyond just your contact center. Your whole organization needs to be involved. Read this ebook to discover five best practices for building more resilient and connected service operations. From reducing workloads with automation, to identifying issues faster, to eliminating information silos, you’ll learn everything you need […]

IT environments have never been so dynamic, with business models, operating models, and workforce paradigms changing fast. But you can stay in control with ServiceNow® Hardware Asset Management (HAM), creating visibility over your hardware, software, and cloud resources. Read this case study to see how you can get the most from HAM to optimize IT spend, reduce surface risks, improve […]

Any athlete will tell you that success starts with a plan and strategy. The same goes for your business. Read how a winning IT asset management strategy and the right digital solutions can eliminate unexpected hardware, software, and cloud costs to set your business up for success.