To deliver effortless, end-to-end customer experience every time, all parts of your organization need to work together, across the front, middle, and back office. See how this was achieved—while increasing contact center efficiency by up to 20% and achieving a 170% ROI – by reading the commissioned Forrester Consulting Total Economic Impact™ Study on ServiceNow Customer Service Management.

Delivering great customer experience—and fixing issues before customers even know there’s a problem—goes far beyond just your contact center. Your whole organization needs to be involved. Read this ebook to discover five best practices for building more resilient and connected service operations. From reducing workloads with automation, to identifying issues faster, to eliminating information silos, you’ll learn everything you need […]

Whenever a customer sees that you fix issues fast, or that your services are always up and running, their confidence in your brand gets a boost. But to deliver on your promise to provide seamless service, you need to be proactive. Read this ebook to explore the five key capabilities you need to intelligently fix problems before customers even know […]

Many businesses start their digital transformation journey by making changes to just one or two departments or teams, in a siloed way. But the real magic happens when you level up your entire organization in sync. Read this ebook to see how you can deliver enterprise-grade experiences for every customer, employee, and partner, by building on your success with ServiceNow’s […]

In today’s new, hybrid world of distributed work, the shift in workplace and employee needs has encouraged departments across the enterprise to find new ways to digitize processes, manage employee safety, and unify experiences. Not delivering on employee expectations can quickly erode confidence, create stress, and dilute productivity, and if employees are not stimulated, they will become unhappy, lack productivity, […]

In the age of flexible work, employees are visiting the workplace for a specific purpose. Whether they’re attending an event, meeting, or collaborating with coworkers, the need for flexible working environments is a priority. Workplace and real estate teams are tasked with effectively planning and managing existing space for optimal utilization. These changing ways of work are driving the need […]

Organizations need leaders with a pioneering mentality and the drive to seek out new opportunities behind every app, process, and experience. These people are on the leading edge, courting failure as a trade-off for greater success. As the economy begins to shift, companies need people who can innovate through uncertainty. Leaders who can figure out how to do more with […]

Every organization needs to empower employees if they want higher productivity and satisfaction wherever they work. It is imperative to make sure your employees can connect with the company they work for, feel valued, and ultimately be more productive. We outline the steps you can take to view employee experiences holistically and drive unified multi-departmental service experiences.