Articles By: ServiceNow

DevOps: A View From the Enterprise

Read this 2021 ebook from Enterprise Management Associates to gain insights into what’s driving DevOps today and maturity trends across large and mid-size enterprises, as well as the importance of change management and value stream management in DevOps success.

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Gartner Magic Quadrant for IT Service Management Tools

The 2020 Gartner Magic Quadrant is an invaluable tool for anyone seeking an unbiased, third-party evaluation of IT Service Management vendors. Gartner named ServiceNow a Leader for 7th year in the 2020 ITSM Magic Quadrant. Read the full, complimentary report.

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Forrester Thought Leadership Paper – IT Service Management is Advancing With the Times

Read this Thought Leadership Paper by Forrester Consulting, commissioned by ServiceNow, for relevant and timely findings on how ITSM software is key to digital transformation.

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The Top 3 IT Pains of the New Reality and How to Solve Them

For those considering a better ITSM solution, there are powerful reasons to think beyond just that singular solution. See how integrating operations management (ITOM) at the same time has helped enterprises get greater control over IT costs, more easily scale support, and and deliver superior experiences.

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From Broken to Boundless: 7 Steps to Ditch Your Outdated On-Premises ITSM Tools for the Limitless Cloud

Your boundless potential is calling. Ditch your broken on-premise tools and embrace the infinite cloud. Read this ebook to learn how to move to cloud-based IT Service Management for data visibility and platform flexibility.

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Increase Field Service Safety and Reduce Costs With Augmented Reality

Combining augmented reality (AR) with an organization’s field service management solution enables safer and more efficient work. This ebook details six benefits companies can gain by leveraging remote support, including resolving issues faster, increasing productivity, reducing costs, and more.

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From Collected to Connected: 5 Ways to Unlock Your IoT Potential to Revolutionize Your Field Service

Tapping into IoT (Internet of Things) data to bridge gaps and connect your operations can transform field service organizations—driving better outcomes across field service, customer service, IT, risk, and more. In this ebook, you’ll learn five ways to unlock more value by fully utilizing the potential of IoT data.

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Verdantix – Smart Innovators: Field Service Management Software

Get an insightful overview of the current field service management software market in this report by Verdantix. It offers an unbiased assessment of 30 vendors in this space, and the four important factors to consider before purchasing field service management software.

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