Using AI For Better Self-service
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While it’s all still quite new and proven only for some specific use cases, there are quite a few ways that artificial intelligence can be utilized for customer service. It’s especially notable for self-service, the means of how customers solve issues on their own.
Cue The Sparkling: The Future Of AI In CX
There’s no customer experience without artificial intelligence (AI). Join us to watch Zendesk CTO Adrian McDermott lead us in an engaging presentation focused on AI’s next frontier. its impact to CX, and how to stay on the cutting-edge of your customer experience.
How Zendesk Helps HR Teams With The Employee Experience
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and service across many channels—phone and email, but also chat and platforms like Twitter. That expectation has carried over into the workplace, where employees have the same standards of service as they do for the businesses they patronize.
Four Key Principles For Evolving The Employee Experience
There is no shortage of challenges that companies and HR organizations now face as a result of COVID, and how to best evolve the employee experience is a question that has surfaced as a result.
Better Customer Experiences With Omnichannel Engagement
Designing a support experience that enables you to have natural conversations with your customers regardless of channel sets up your organization to provide exceptional service both now and down the line. Though it might be tempting to add products and channels piecemeal as you grow, it becomes difficult to later connect the dots and data and provide consistent conversational experiences.
Manage Costs, Support Growth, And Drive Retention During An Economic Slowdown
During periods of economic instability and uncertainty, customer service leaders are faced with more than standard-fare challenges.
Navigating Hybrid Work: A Google Workspace Handbook
Navigate the world of hybrid work. Find out why hybrid is about more than just where you work, and learn how Google transitioned to a hybrid workplace.
Step Up Your Game For Hybrid Work Security
This report shows how a cloud-first approach can power secure anytime, anywhere collaboration.
