Fitzemeyer & Tocci Associates (F&T) is a full-service mechanical, electrical, and plumbing (MEP) engineering and construction management firm specializing in the healthcare, science, technology, and education sectors. As is typical in the AEC industry, achieving consistent communication and materials required for coordinated planning, design, and execution of projects proved difficult and time-consuming for F&T. By implementing Autodesk Build, an Autodesk […]

ServiceNow Field Service Management (FSM) addresses the challenges companies face when managing field service processes manually or through disparate software solutions. These issues, such as siloed operations, unmet KPIs, and rising costs, are resolved by ServiceNow FSM’s real-time visibility, streamlined routing, and automation. This leads to significant time savings and improved case management with augmented reality and AI features. According […]

See how to build capabilities around AI in field service using the ServiceNow platform and discover how to make field service more efficient with specific use cases that highlight ServiceNow and the customers as the Hero of AI.

In a rapidly evolving business environment, understanding CX trends and overcoming associated challenges has become crucial for organizations. To gain insights, a comprehensive Customer Experience survey was conducted globally, targeting both the practitioner and the consumer, with the goal to explore the current state of CX, identify emerging trends, and highlight key challenges faced by businesses in delivering exceptional customer […]

One frustrating experience can be all it takes to lose a customer—yet one delightful experience can spark the beginning of a lifetime of loyalty. But those interactions won’t happen at all if your organization fails to live up to customers’ expectations—and these expectations are constantly evolving and expanding. In today’s environment, you need a 360-degree view of customer interactions to enable your team to deliver the seamless, self-directed, and memorable […]

After examining the challenges facing financial leaders and the commonalities among companies successfully taking those challenges on, Aberdeen Research discovered one thing best-in-class midmarket businesses shared: Cloud ERP. It’s a tool that enables them to dramatically improve data management, resulting in accurate, timely, and compliant information for every decision. It also eliminates many of the manual processes that slow companies […]

Find out how Google Workspace helps frontline workers perform at their best, from communicating in real time and easily managing scheduling to automating workflows and improving onboarding and training – with security built into every layer. Now, Duet AI provides teams with an even more powerful way of working, using generative AI to help organizations with frontline workers document, organize, […]

Generative AI for cybersecurity has great potential to help organizations improve threat detection, investigation, and response, automate processes, scale expertise, and mitigate risk.