Turbocharge Your CX With Zendesk And AWS
The pandemic dealt some heavy blows to the retail industry. Lockdowns, short tempers, and supply-chain issues were just a few of the challenges that business owners have faced over the past three years. But retailers who got creative—and engaged with their customers in new and innovative ways—surged past the competition.
Blurring Online And IRL Retail Customer Experiences
As shoppers trend towards becoming true omnichannel consumers, they’re opening both their real and virtual wallets. Consumers who blur the line between IRL and online shopping spend 70 percent more often—and about 34 percent more than people who shop exclusively in-store, according to McKinsey.
State of Retail CX in 2023
The retail industry is under enormous pressure to change. Over the past few years, shoppers have moved from in-store to online and are now somewhere in between. And they expect the same level of excellent service on every shopping channel (even emerging ones like live-stream commerce). What does this mean for retailers? It’s no longer enough to offer great products.
How AI Can Help Manufacturers Revamp Their Supply Chains And Be More Sustainable
In recent times, there is no shortage of issues for companies in the manufacturing industry to be worried about.
How To Use AI To Cut Costs In Financial Services
Financial services are at a pivotal point in the industry. The meteoric rise of NFTs and cryptocurrency has given way to rumblings of a pending recession, with the collapse of several notable banks in recent months. virtual work is the new normal.
Conversational Support Made Easy With Zendesk
Depending on the size of your support operations, it might seem easier to stick with a single communication channel and to focus on providing really great support there.
Your Guide To Growing With Zendesk Suite
spread thin, understaffed, and often under-resourced. That left many at risk of providing lackluster customer service experiences. But while businesses felt the strain, customers didn’t lower their expectations–if anything, they raised the bar. How can businesses scale support and stay agile through change?
Tap Into Self-Service And More Automations With Zendesk Suite
Does your company want to do more with less? Curious how leveraging self-service and automation can both help streamline operations and improve the overall customer experience? Download our datasheet on Suite Growth — a tool Zendesk designed for teams that need to scale quickly and effectively, while adhering to growing ticket volumes.
