Analyzing mobile shoppers’ habits to answer engagement questions in the new mobile reality. This free research report surveyed over 5,800 mobile device owners to discover how the mobile reality has affected customer engagement. So you can optimize your mobile strategy, improve satisfaction and increase conversions. The report covers: • What is the current state of mobile engagement? • Are there […]

Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are […]

Sling Media uses the LogMeIn Rescue remote support solution with webbased chat to receive inbound customer support requests and resolve configuration issues with customer devices. By integrating Rescue with their Salesforce.com CRM solution the Customer Experience team is able to report on all customer contacts across all support channels phone call chat and community. This enables them to accurately tie […]

LogMeIn Rescue enables IT teams to support PCs, Macs,and mobile devices securely anywhere at any time over the Internet. In analyzing the experiences of Rescue customers, Nucleus found that a single remote support tool to support multiple types of devices, coupled with Rescue’s ease of use and management dashboards, enabled companies to increase support staff productivity, accelerate issue resolution, increase […]

2014 ROI AWARD WINNER! Rice Toyota adopted LogMeIn Rescue to accelerate the resolution of IT helpdesk tickets. Nucleus found that Rescue enabled Rice to resolve issues more quickly by remotely accessing employees’ computers, driving greater IT and general staff productivity and better business continuity. ROI: 1172% Payback: 1 month Average annual benefit: $14,142

Download InfoWorld’s Avoid the Sales/IT Collision Scenario research report today. Sponsored by join.me, the instant online meeting app, this report offers valuable insight you can use to address key business requirements for collaboration and help empower sales team productivity and effectiveness. You’ll learn: • The challenges balancing what sales want and IT needs • Top pain points associated with traditional […]

TSIA is a hub in the technology services industry. Member companies come together for networking, industry recognition, and, perhaps most importantly, validating research. TSIA provides data, frameworks, and advisory that accelerates the development of service capabilities. The “State of Support Services: 2014” report addresses the following topics: • How are the key technology industry trends impacting support services? • As […]

IT organizations stand at an important crossroads, one that will define whether they are a part of important strategic business decisions or relegated to the sidelines – all due to the accelerating BYOA (Bring Your Own Application) trend. And most IT professionals underestimate the scale of the BYOA problem, by 700%. In Managing Applications in the Age of BYOA: Bridging […]