The 3 Keys to Faster Threat Response – eBook
90 percent of security professionals polled say they’re unsatisfied with how quickly they are able to react to threats. They need deeper insights into user behavior and other variables, an instant understanding of the full scope of threats, and more context to set priorities. What can you do to speed things up?
5 Ways to Boost Your Security Team’s Impact – eBook
Too many alerts to investigate, too many patches and updates to deploy, not enough people. What can you do to support your existing security team and help them cut through the clutter?
Extending Security Technology to the Cloud: Threat Detection & Response – White Paper
A few short years ago, security concerns related to cloud computing were centered largely on whether public cloud operators could be trusted to secure their cloud environment.
Econsultancy 2017 Digital Trends in IT
Customer experience is only one of a range of competing priorities for IT leaders. We joined forces with Econsultancy and surveyed more than 14,000 digital professionals to share insight into the latest digital trends in the field of Information Technology.
The State of Support Services: 2017
The way companies approach support services is changing – both in terms of the organizational structure as well as the areas of focus and key performance indicators (KPIs). Support teams are no longer only focused on break/fix; they are being tasked with creating proactive, personalized, predictive service offerings.
IDG: A Shift to Remote IT Services Alleviates Support and Help Desk Headaches
Given everything from new devices and security concerns to increasingly tech-savvy end users and the costs of supporting a sprawling infrastructure, there’s no denying the growing complexity of the IT landscape. It comes as no surprise that IT professionals and support desk staffs are struggling to address these and other challenges.
Digital transformation is key to IT innovation
The IT department is becoming a big strategic player in the world of digital transformation and customer experience. Far from being just a support system, IT leaders are now taking ownership for and embracing a more innovative mindset in order to face their biggest challenge yet – customer expectation.
Your Multi-Channel Lead Nurturing Strategy
Today’s consumer moves seamlessly—sometimes even quickly—across digital and offline channels. Jumping from email, to social media, to your website, and then back to social media, all without losing momentum, and often on multiple devices. The modern, digitally-empowered buyer is channel-agnostic. This new buyer has become the undisputed controller of their relationship with your brand.
