Read SC Magazine’s original research article Double Vision to learn how visibility deep into network activity and analysis of network traffic can show breaches before serious damage is done. While monitoring network traffic is hardly a new or unique technology, it is an excellent example of how visibility works. Constant vigilance of network activity is simply the best way to […]

Ready to learn what it takes to modernize customer service? Our checklist unlocks key secrets to transforming your customer service function without increasing your budget. Does your customer service organization struggle with: • Difficulty connecting all service processes end to end? • Siloed departments that don’t communicate with each other? • Time‑consuming manual processes that leave little time for strategic […]

Frustrated by the limitations of CRM and reactive service? Discover a holistic new approach to delivering customer service that can help your business reach new heights of service excellence. Despite best efforts, is your customer service team struggling to become:: • More efficient? • More proactive? • A strategic asset? This whitepaper, A Quick Guide To Modernizing Customer Service, introduces […]

According to IDC Research, “customer service is the new marketing” in an age where the relationship that is built through service is what differentiates an organization or a brand. The customer support and service organization is now the clearinghouse for all customer concerns raised through a myriad of channels. With an increasing number of interactions taking place through digital channels, […]

AWS Key Management Service (AWS KMS) is a managed service that allows you to concentrate on the cryptographic needs of your applications while Amazon Web Services (AWS) manages availability, physical security, logical access control, and maintenance of the underlying infrastructure. Further, AWS KMS allows you to audit usage of your keys by providing logs of all API calls made on […]

This whitepaper is intended for existing and potential customers who are designing the security infrastructure and configuration for applications running in Amazon Web Services (AWS). It provides security best practices that will help you define your Information Security Management System (ISMS) and build a set of security policies and processes for your organization so you can protect your data and […]

Lockheed Martin quickly migrated its SAP Suite on HANA to the AWS Cloud, gaining business agility and cost savings and ensuring compliance with key industry data protection regulations. The organization is a developer of aerospace and defense systems for the U.S. military and global U.S. allies. Lockheed Martin is running its SAP Suite on HANA on AWS for test and development workloads, utilizing Amazon EC2 […]

For most organizations, the notion of digitizing your business has  become a question of “when” rather than “if” — the age of digital business is here to stay. Many businesses are looking to SAP’s innovative solution portfolio to play a central role in helping them to achieve this goal, in particular SAP S/4HANA, SAP’s next generation business suite built on SAP HANA that serves as a powerful […]