Where Contact Centers Are Missing The Mark With Customer Care: Customer Loyalty is at Risk – Infographic
Today’s digital customers are engaging with companies on multiple channels from an array of devices and expect a seamless experience with fast resolution. Although businesses are fully aware of new channel trends, many are not addressing customers’ needs and top frustrations.
Where Contact Centres Are Missing The Mark With Customer Care
This paper was written by Ovum in collaboration with LogMeIn. The research and analysis contained herein is based on original, independent research by Ovum. Ovum carried out a survey of 315 contact centre managers and 400 customers across North America, Europe and Australia & New Zealand. Responses were gathered through a web-based survey program in November and December 2014.
Maximize the ROI of Remote Support
When you account for the complete initial and on-going costs of an on-premises remote support deployment, the results can be unpleasantly staggering. A SaaS Remote Support deployment not only saves you measureable dollars, but also shifts the expense burden from a fixed capital expense (CAPEX) to a variable operating expense (OPEX).
CRM + Esignature: Digitizing the Sales Handshake
The clock is ticking on your quarter—and your sales quota. Your sales team is trying to get signatures and close deals, but are losing time dealing with paperwork and chasing down signatures. It’s surprising that any B2B transactions are still executed via handwritten sign- off, but the majority of sales deals have yet to be sealed with electronic signature solutions.
Global Insights on Document Security
The purpose of this research is to understand the challenges companies face in their document or file level security practices as a result of the adoption of such disruptive technologies as mobile devices and cloud services.
Addressing The Document Disconnect: Hidden Opportunity, Big Payoff
In this research study hear from more than 1,500 line-of-business leaders, IT leaders, and information workers about the effectiveness of their organization’s document-based business processes. Learn how organizations of all sizes in all industries around the world are suffering from what we call the “document disconnect.
Nucleus Research ROI of Remote Support Case Study – Valiant Technology
Valiant Technology deployed LogMeIn Rescue to enable its help desk engineers to deliver a consistently high level of quality technical support to clients.
Evolving Technology for Remote Support Software in Cloud and Mobile Environments
What IDC calls the 3rd Platform — cloud, mobile, social, and big data/analytics — will continue to drive growth and innovation across all industries that depend on IT resources. As key enablers of the 3rd Platform, cloud and mobile technologies have played a crucial role in changing the way companies consume and use IT resources.
