Escaping the Customer Service Dilemma
Dive into the world of social business; explore the key to customer success, support effectiveness, and cost savings by unleashing the power of social technology with Jive’s Customer Service Solution.
Enterprise Social Collaboration in Customer Service: Better Teamwork Unlocks Customer Delight
This report, by Aberdeen, both observes the way enterprise social collaboration (ESC) tools help companies empower their agents through connectivity and studies best practices in highly successful enterprise social collaboration program implementation.
Enterprise Social at the Speed of Business
Successful social business solutions must be more than just a mechanism for sharing information. They must integrate with evolving IT environments, protect user privacy and help companies meet their business objectives. Download the study by IDG Research Services to find out how enterprise social collaboration works in the real world.
Using Moneyball Tactics to Build a Winning Sales Team
“The real allure of Moneyball,” writes Dr. Mark Moronell, “is the formula used to transform the Oakland Athletics into a playoff contender despite having significantly fewer resources than their wealthier competitors.” Here’s how to put that same strategy to use in your sales force.
7 Essential Gadgets & Apps for Business Travel
The mobile workforce is predicted to hit 1.3 billion by 2015. Now more than ever, mobile tools that connect people, projects and resources are business critical. “True mobility is the ability to do our jobs from any location at any time without disruption.” This brief explores 7 tools every mobile worker needs to stay connected and productive from anywhere.
4 Quick Ways to Become More Referable
To get referrals, you first have to be referable. It’s as simple as that. “Becoming referable is about proving your know-how to your clients and customers.” This brief by Bill Cates, president of Referral Coach International, provides 4 simple tips that will help you get referrals without even asking for them.
The 7 Biggest Mistakes You Can Make in Online Meetings
Every online meeting or presentation is different, so plan for it differently,” writes Gihan Perera, author of Webinar Smarts. Just winging it won’t work well. This brief shows you which mistakes to avoid online so that you can participate competently and confidently in web conferences.
7 Vital Tips for Video Meetings Sales Success
Online meetings are like cars – they are everywhere nowadays, but not everyone knows how to drive them effectively. “The best way to get better at online meetings is to participate in more of them.” This brief by Gihan Perera, founder of First Step Communications, provides 10 practical tips for keeping control of your online meetings.
