Post Tagged with: "gf_row"
Implementing Real User Monitoring
It’s difficult to perform real user monitoring (RUM) in cloud and virtual environments with traditional tools.
Govern Data Across the Enterprise SAP Data Hub
Hewlett Packard Enterprise (HPE) and Red Hat have partnered to create a consistent IT foundation for growth. Red Hat® OpenShift® Container Platform and Red Hat Virtualization running on HPE Synergy and HPE Nimble Storage provide an SAP® Data Hub solution that delivers end-to-end data governance across complex diverse data landscapes.
Become a Digital Leader With Red Hat, Intel, and SAP
As a critical part of your business infrastructure, your SAP® environment can also benefit from modernization. To continue receiving SAP support, you must migrate your underlying databases to SAP HANA® and your existing SAP applications to SAP S/4HANA® by 2027. This migration presents an opportunity to modernize and realign your SAP environment with overall IT digital transformation initiatives.
Mining Company Integrates SAP Systems For Industry 4.0 With Linux Platform
See how Metalloinvest, Russia’s largest mining company, created a foundation for automated, data-centric operations with Red Hat Enterprise Linux for SAP Solutions.
Red Hat Solutions for SAP
Download this datasheet to find out how Red Hat can help your organization create the scalable, flexible, and intelligent infrastructure that sets you up for a future of innovation as an SAP-powered digital enterprise.
How Long Hold Times Affect Your CX
What if, even though you were ready to read this introduction, you were asked to wait for a minute? What if you had to wait two minutes? You’d be frustrated, right? Or even worse, you might give up completely. Hold times are a disruption.
Avoiding the Pitfalls in Enabling Remote Agents
How can agents stay productive while working remotely? Remote work has quickly gone from a trend to a necessity, and the speed of this shift has hit the contact center particularly hard. How can you provide your customers with the same level of support they’ve come to expect, regardless of what is happening at the office or around the world?
Contact Center Disaster Recovery and Business Continuity
Communication is often considered the lifeblood of business. However, many business functions can continue without phones. This is not the case with a contact center. If a disaster takes down the calling capabilities and other communication channels used by agents, the contact center grinds to a halt.
