Post Tagged with: "gf_row"
Disruptive Customer Engagement
As we head toward the year 2020, there can be no doubt that deploying contact center solutions in the cloud is “the new normal.” What began with a few solution providers building breakthrough software at the beginning of the decade has become the de facto standard.
Contact Center 2.0: The Rise of Collaborative Contact Centers
Altimeter’s Brian Solis discusses the evolution of Contact Center 2.0, an integrated approach to UCaaS that brings experts and agents together to deliver modern, real-time customer experiences.
5 Ways to Change a Toxic Call Center Environment
a toxic call center is hurtful to customers, employees, and your bottom line. When customers call in, they’re hoping to connect with an actively engaged team that’s ready, willing, and capable of providing the service they expect.
The Total Economic Impact™ Of RingCentral Contact Center (Forrester TEI Study)
Read the Forrester Consulting Total Economic Impact study to discover the benefits realized by a composite organization based on four interviewed RingCentral Contact Center user companies.* Cost savings. The interviewed companies reduced downtime, retired expensive legacy solutions, and sped up disaster recovery. They also saved on ongoing labor costs, agent training, and more. Enhanced capabilities.
CONTACT CENTER 2.0: TOMORROW’S SOLUTIONS FOR TODAY’S CUSTOMERS
It’s difficult to find consumers who thoroughly enjoy today’s contact center experience. No one is thrilled with the automated attendant greeting, an unintelligent voice system, or the incredibly cumbersome means required to talk to another human being.
How VMware Makes Digital Experience a Top Priority to Drive Growth
When IT builds employee experiences that are streamlined and simple at every point—from onboarding to day-to-day tasks—they help ensure a workforce that is engaged, motivated and productive. Download this eBook to learn how VMware takes the employee first approach to retain top talent.
How Digital Workspaces Deliver Winning Employee Experiences
Leading companies recognize that best-in-class employee experiences are what sets companies apart. Download this whitepaper to learn how HR leaders are overhauling strategies to engage and retain talent in today’s economy.
Digital Workspace for Dummies
The digital workspace is transforming entire industries, but planning for the changes necessary to make the digital workspace a reality is challenging for many IT leaders today. In this book, you’ll learn about a new approach to creating a successful digital workspace strategy for your organization.
