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Six Must-Haves for Application Delivery in Hybrid- and Multi-Cloud Environments
Discover why ninety-four percent of organizations surveyed are already modifying, overhauling, or reassessing their network infrastructure to facilitate application delivery in hybrid- and multi-cloud environments.
Automated Security at the Speed of DevOps
DevOps has broken down silos between development and operations teams to help businesses shorten development life cycles and meet increased business demands. However, many are still struggling to incorporate security teams into their DevOps practices. These businesses need a solution that protects applications stacks and complies with the AWS Shared Responsibility Model, without limiting development speed.
A Checklist for Developing A Future-Proof AP Organization
Many accounts payable (AP) organizations are still stuck using paper-based processes, which lead to longer payment cycles and less control over working capital. While optimizing processes delivers measurable cost-savings and increases productivity, companies may be resistant to change due to lack of knowledge or lack of desire on the part of end-users.
Why Outbound Should be Part of Your Customer Conversations
When you start to look at customer interactions as two way conversations and not separate outbound Sales calls and inbound support interactions a whole new – more engaging – level of customer interaction becomes possible.
How the Cloud Can Create a Distributed Contact Center and Revolutionize Your Business
Business travel management, meeting, and event planning firm, Gant Travel, knew that to provide the best travel experience for their customers, they needed to provide highly personalized, intelligent customer experiences. That’s why they moved from premises-based system to a cloud-based collaborative contact center solution.
The Outbound Engagement Playbook
What type of customer experience does your company deliver from outbound to inbound? Is it consistently positive? Are you in control of the conversation? When you start looking at selling as a two-way conversation and not separate outbound sales calls and inbound support interactions, elevating every engagement becomes a real possibility.
The Collaborative Contact Center
It’s estimated that businesses today collectively lose $62 billion per year due to poor customer service.1 So what factors account for this massive annual revenue loss?
Contact Center 2.0: Tomorrow’s Solutions For Today’s Customers
It’s difficult to find consumers who thoroughly enjoy today’s contact center experience. No one is thrilled with the automated attendant greeting, an unintelligent voice system, or the incredibly cumbersome means required to talk to another human being.
