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Live Chat Performance Benchmarking Report
Looking at collective BoldChat customer data, the 3rd edition of the Live Chat Performance Benchmarks report highlights statistics related to live chat usage, including new findings related to comparisons between desktop visitors and mobile visitors.
ICMI “Is Your Contact Center Ready For The Peak Season” MarketPulse Report
ICMI and BoldChat by LogMeIn joined forces to help you connect to the trends and best practices that are shaping the customer experience landscape.
Aberdeen “Integrating the Contact Center Within Your Omni-Channel Strategy”
This report outlines the business value and best practices in integrating the contact center with omni-channel programs to deliver a seamless customer experience across multiple touch-points.
Build Trust With an Engagement Marketing Content Strategy: Spotlight on Financial Services
Today’s customer is more empowered than ever, and providing a positive, trusted, and engaging customer experience is a powerful way to differentiate your brand. As the financial services industry strives to build customer trust, they are turning to engagement marketing, specifically deployed through content, to help them accelerate the buyer lifecycle and build trust.
Frost & Sullivan: A Case for Building Better Customer Engagement in the Financial Services Sector
The Financial Services Sector has seen transformational changes and undergone a period of massive overhaul following the financial crisis that rattled this market six years ago. The turmoil created a major setback as financial institutions had to make some significant changes in order to re-establish trust and re-evaluate long-term profitability, while stabilizing the resources spent on protecting customers.
What Drives Success for Best-in-Class Product Developers?
Based on the experiences of 148 respondents, this report will explore what makes a product development company successful. It will loook at the differences between the Best-in-Class and their competitors to see what they atribute margins / revenue to.
BI in the Cloud: Should You Make the Jump?
The world of business intelligence is growing into the cloud, and as such, a whole new list of vendors have emerged. Should you make the jump?
How to Compare Google Compute Engine & AWS EC2
The cornerstone of infrastructure as a service (IaaS) is the virtual machines that customers can use to virtualize servers. How do you choose between two experienced giants – Google and Amazon – when the time comes for your organization to start using cloud-based virtual machines? The answer is, “It depends”.
