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Where Contact Centers Are Missing The Mark With Customer Care: Customer Loyalty is at Risk – Infographic
Today’s digital customers are engaging with companies on multiple channels from an array of devices and expect a seamless experience with fast resolution. Although businesses are fully aware of new channel trends, many are not addressing customers’ needs and top frustrations.
Where Contact Centres Are Missing The Mark With Customer Care
This paper was written by Ovum in collaboration with LogMeIn. The research and analysis contained herein is based on original, independent research by Ovum. Ovum carried out a survey of 315 contact centre managers and 400 customers across North America, Europe and Australia & New Zealand. Responses were gathered through a web-based survey program in November and December 2014.
Maximize the ROI of Remote Support
When you account for the complete initial and on-going costs of an on-premises remote support deployment, the results can be unpleasantly staggering. A SaaS Remote Support deployment not only saves you measureable dollars, but also shifts the expense burden from a fixed capital expense (CAPEX) to a variable operating expense (OPEX).
CRM + Esignature: Digitizing the Sales Handshake
The clock is ticking on your quarter—and your sales quota. Your sales team is trying to get signatures and close deals, but are losing time dealing with paperwork and chasing down signatures. It’s surprising that any B2B transactions are still executed via handwritten sign- off, but the majority of sales deals have yet to be sealed with electronic signature solutions.
Security in Document Management: Enabling Secure Productivity
Today’s workforce needs tools that enable them to be productive wherever they are. That requires methods to ensure that sensitive documents are handled by the right people – and no one else. IT leaders need tools to protect a company’s most important documents. That means sales agreements, offer letters, procurement contracts, legal documents – and everything between.
Global Insights on Document Security
The purpose of this research is to understand the challenges companies face in their document or file level security practices as a result of the adoption of such disruptive technologies as mobile devices and cloud services.
Addressing The Document Disconnect: Hidden Opportunity, Big Payoff
In this research study hear from more than 1,500 line-of-business leaders, IT leaders, and information workers about the effectiveness of their organization’s document-based business processes. Learn how organizations of all sizes in all industries around the world are suffering from what we call the “document disconnect.
How TCO Benefits Make Cloud Computing a No–Brainer for Many SMBs and Mid–Market Enterprises
View this white paper to learn how a detailed TCO evaluation shows cloud–based solutions can deliver significant savings compared to on–premises business applications. Cloud computing eliminates the need for individual companies to buy, deploy, and maintain IT infrastructure or application software.
