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The Localized Social Content Guide for Financial Services
Localized social content is a key way to increase social engagement. In fact, localized content receives 12x the engagement rate of more general or “non-localized content.
Localized Social Content Guide For Manufacturers
As a manufacturer selling through independent retailers, you face the unique challenge where you must remain top of mind with both your target consumers and your dealer network. Accomplishing this at scale is difficult, but it doesn’t need to be. SOCi is here to help!
Unlocking the Power of Voice in 2022
The customer experience is evolving. When we discuss innovation in the customer service space, we immediately jump to digital. When we highlight CX trends, we focus on how fast, seamless and convenient service experiences can be. But, what we don’t often discuss is the inherent need for voice support.
Maximizing Productivity in the Contact Center
In 2022, businesses recognized the value of optimizing their contact center operations to streamline processes, increase efficiency, and meet the rising expectations of their customers. Despite a full staff of agents, only 10% of customers believe that experiences have significantly improved over the past year, making productivity a non-negotiable metric for success.
15 Statistics That Show How Gen Z Are Changing Customer Service
Gen Z is on the rise, and just like Millenials before them, their entrance into the market promises a significant shift in the types of services and experiences businesses need to offer to stay relevant. Download this infographic and see 15 statistics how Gen Z is reshaping business.
2023 SANS™ Report: The State Of MDR
In about two years, Gartner predicts half of organizations will be using managed detection and response (MDR).1 The pace and lethality of attacks require greater operational capacity and expertise – and offloading 24/7 detection and response while you focus on strategy is probably an inescapable good thing. In this report, the SANS Institute dives into the current state of MDR.
Cue The Sparkling: The Future Of AI In CX
There’s no customer experience without artificial intelligence (AI). Join us to watch Zendesk CTO Adrian McDermott lead us in an engaging presentation focused on AI’s next frontier. its impact to CX, and how to stay on the cutting-edge of your customer experience.
Transforming Payroll Through Digitization
The biggest players in the digital world, such as Apple, Amazon, and Netflix, to name a few, stay on top of their game due to continuous innovation. A significant part of their success is how they leverage technology to consistently improve their business and satisfy their customers.
