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Achieving Personalized Contact Center Experiences
Personalization is changing the retail landscape. But how can this powerful tool be realized in customer service? In the past, contact centers have used a one-size-fits-all approach. This made sense for the sheer size and scale of operations. But today, people expect more when interacting with their favorite brands.
A Phoney Prediction
Instant messaging, email and video played a big part in keeping employees connected through the pandemic. But recent research shows just how much businesses of all sizes still depend on voice communication. In fact, over half of 25 to 64-year-olds say they’ll use their voice devices more going forward.
How Unified Communications Can Deliver Certainty in Times of Crisis
In the rush to adopt remote work in early 2020, businesses may not have been equipped with the proper digital tools, leading to disparate communication even within the same teams. This is why, in times of uncertainty, organizations should not leave employees to their own devices expecting them to figure things out by themselves.
Procurement Transformation: Real Stories. Real Results.
Can your procurement strategy drive growth and profitability? Read this eBook and discover how your company can use procurement as an innovative, strategic tool to increase visibility into your spend, maximize relationships with suppliers, and grow your profitability.
Managed Detection and Response (MDR) Services Buyers Guide
See how the different MDR providers stack up.
Incident Response Guide
What’s the best way to stop a cyberattack from turning into a full breach? Prepare in advance. Often, after an organization experiences a breach, they’ll realize they could have avoided a lot of cost, pain, and disruption if they had an incident response plan in place.
3M HEALTH INFORMATION SYSTEMS: Scaling Cloud Knowledge to Scale Cloud Operations
Scaling cloud knowledge across a quickly growing team — and across distributed geographies — is no easy feat. See how 3M Health Information Systems is using A Cloud Guru to create training “waves” to build skills quickly across the organization.
