How Shopify Scaled up Multidisciplinary Construction Teams for Massive Growth Established in 2004 in Ottawa, Canada, Shopify intended to be an online snowboarding store but grew into an eCommerce giant. Facing the challenge of maintaining their cultural identity as they built around the world, their facilities team adopted PlanGrid within Autodesk Construction Cloud™ to quickly scale office locations consistently while […]

Join us for a webinar moderated by Darius Hedayati, Sr. Manager of Enterprise Sales at Zendesk, featuring Vince Koh, Global Head of Digital Commerce at AWS, and Paulette Chafe, Senior Director of Product Marketing at Zendesk as we discuss how retailers can leverage AI to deliver conversational service at scale—both increasing agent productivity and operational agility. In this webinar, you […]

Hyperautomation—using the right technology solution from a diverse set of interoperable tools—reduces cumbersome processes and allows financial services organizations to operate at peak efficiency. Digital transformation that connects disjointed systems can lead to a superior experience for customers and the employees who serve them. It’s a timely concept as competition from digital first fintechs intensifies amid growing customer expectations for […]

BAI Exec Report: Keeping the customer at the center of customer service The rapid growth of digital banking and its focus on do-it-yourself has contributed to an overlap between customer service and the banking customer experience overall. Download this BAI Banking Strategies Executive Report which discusses that overlap in a collection of articles from financial services industry leaders. The report […]

Over the past few years, the financial services world has undergone rapid transformation. People are dealing with high inflation, rising interest rates, and uncertainty in the market. That makes personalization and engagement even more important than ever for financial services companies. Customers need to feel confident that they’re well taken care of. From bricks to clicks, increased competition from startups […]

Want to achieve a 369 percent ROI with a payback period of less than a year? Find out how Lush did it after switching to Zendesk. A cosmetics retailer based in the United Kingdom, Lush is renowned for its commitment to cruelty-free, fair-trade practices. Ethics is woven into the company ethos, so it’s no surprise that Lush values customer care. […]

ZENDESK VIRTUAL EVENT Join us and Adam Cheyer, the creator of the virtual assistant Siri, to discuss the implications of conversational AI for business. Couldn’t make the live event? Check out Adam Cheyer’s keynote session now Generative AI programs like ChatGPT are poised to be the most disruptive technology since the Internet itself. With the ability to create articles, answer […]

If you’re to build a hybrid workforce that’s great for business, then boosting employee engagement AND productivity is key. Read this ebook to discover the top challenges to a seamless employee journey, and how you can solve them with cross-enterprise workflows on a single platform.