Better Customer Experiences With Omnichannel Engagement
Designing a support experience that enables you to have natural conversations with your customers regardless of channel sets up your organization to provide exceptional service both now and down the line. Though it might be tempting to add products and channels piecemeal as you grow, it becomes difficult to later connect the dots and data and provide consistent conversational experiences.
Manage Costs, Support Growth, And Drive Retention During An Economic Slowdown
During periods of economic instability and uncertainty, customer service leaders are faced with more than standard-fare challenges.
THE CFO’S GUIDE TO BUSINESS SPEND MANAGEMENT
What Finance Leaders Need to Know About Harnessing the Power of Spend Spend management as a discipline has traditionally been the domain of the procurement department, with finance being at the end of the chain mired with a lack of visibility to support cost containment.
Procurement 2023: BIG Trends & Predictions
As the world continues to recover from the effects of 2020’s pandemic, Chief Procurement Officers and their teams are proactively preparing for 2023. With careful planning amid uncertain times being key to organizational success, CPOs need an effective strategy that will enable them to navigate through these risks in order to maximize value for their procurement decisions.
A Day in the Life of an Engaged Registered Nurse Employee
Staff shortages are undoubtably the biggest issue in the healthcare system right now. And the challenge continues to grow. The U.S. Bureau of Labor Statistics (BLS) expects the need for RNs to increase by 9% within the next ten years, adding 194,500 unfilled positions every year. Neither hiring bonuses nor recruiting nurses from foreign countries are sustainable long-term solutions.
A Day in the Life of an Engaged Distribution Center Employee
$3,500. That’s how much it costs to replace a warehouse worker. Every single time. Imagine your P&L if you could shave a few points off your employee turnover rate. Happiness is the key. Happy employees don’t quit.
A Day in the Life of an Engaged Manufacturing Employee
How can manufacturers address the labor shortage head-on? According to a recent study by Deloitte Insights, there are close to 500,000 job openings in the manufacturing workforce. That’s A LOT of missing bodies on your frontline. The not-so-good news is that the workforce shortage continues to be an uphill battle.
A Day in the Life of an Engaged Restaurant Employee
$3,500. That’s how much it costs to replace an employee, FOH and BOH. Every single time. Imagine your P&L if you could shave a few points off your employee turnover rate. Happiness is the key. Happy employees don’t quit.
