Twitter Blue signups unavailable after raft of fake accounts

(ABC News) “For most marketers on budgets, Twitter has always been that thing that is … AP Technology Writer Frank Bajak in Boston contributed to this report.

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Amazon hosts Syracuse University students to see tech up close

(Spectrum News) Not only from a personal aspect but a professional aspect with digital marketing.” Cheng works at SU’s Mary Ann Shaw Center’s public and community service IT…

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Chime Technologies launches geo-farming tech

(RealTrends) The geo-farming technology also allows agents to analyze market share analytics and configure fully automated marketing campaigns, according to a press…

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ENGIE Energy Marketing to Establish a New Class of Technology-based Carbon Credits attributed to Carbon Sequestration

(PR Newswire) Project Canary, the independent data and analysis provider, will reconcile sensing technologies and measure, analyze, and report the environmental…

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Klaviyo Acquires Napkin.io

(MarTech Series) Marketing Technology News: MarTech Interview with Heidi Arkinstall, CMO at G-P. “When I first started working with the Klaviyo team, I was struck by how…

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2022 Guide to Leading an Agent-Centric Contact Center

A glance at the 2022 Contact Center Challenges and Priority Study by Contact Center Pipeline sums up the perfect storm faced by today’s contact center leader. 41% percent of respondents cited their biggest challenge as difficulty when hiring and recruiting, 23% noted an increased workload, and 19% said high attrition rates. Use the steps found in this eBook to turn […]

RingCentral’s Unified Communications and Contact Center Solution

With a unified communications and contact center solution, you can exceed customer expectations at every touchpoint and maximize return on investment (ROI). Don’t believe us? Businesses that have an integrated unified communications as a service (UCaaS) and contact center as service (CCaaS) report the following:• 56.7% increase in customer satisfaction ratings• 23.4% reduction in monthly per-agent spending on licenses• 19.7% […]

How RingCentral Helped These 6 Companies Better Serve Their Customers

Creating a solid customer experience is the key to customer satisfaction and retention, and your customers will notice if your solutions are not meeting their needs. Modern features and solutions—like cloud-based contact centers that support remote agents—will help you grow your business by making it easier to be customer centric. Read how the right technology helps these six companies provide […]

Customer Support at Scale: The State of Tennessee x Zendesk:

Zendesk was awarded a three-year contract with the State of Tennessee–and we’re celebrating! This one-pager outlines wins from the State of TN and can be used in state and local sales plays. Key stats: CSAT increased 35% and the department saved $250K in fees with Zendesk

Global Survey: What Consumers Want in their Digital Experience

Our global survey data shows many CMOs and CDOs believe their existing sign-up and login flows influence their rates of cart abandonment and customer attrition. They understand the problem, but are yet to identify a workable solution. The majority of those surveyed did not report using the fundamental modern identity technologies that are standard within Customer Identity and Access Management […]