Articles By: RingCentral

CIO Guide: 4 Steps to a Risk-Free Cloud Migration

Cloud technologies, and cloud telephony specifically, have matured greatly—richer functionalities, stronger security, better uptime, and enhancements to user experiences. The result is a market in transition, with businesses moving from data centers to the cloud at a rapid pace. But despite the meteoric rise, the truth is that the majority of enterprise communications today remain on-premises. Large companies have unique […]

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2022 Guide to Leading an Agent-Centric Contact Center

A glance at the 2022 Contact Center Challenges and Priority Study by Contact Center Pipeline sums up the perfect storm faced by today’s contact center leader. 41% percent of respondents cited their biggest challenge as difficulty when hiring and recruiting, 23% noted an increased workload, and 19% said high attrition rates. Use the steps found in this eBook to turn […]

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RingCentral’s Unified Communications and Contact Center Solution

With a unified communications and contact center solution, you can exceed customer expectations at every touchpoint and maximize return on investment (ROI). Don’t believe us? Businesses that have an integrated unified communications as a service (UCaaS) and contact center as service (CCaaS) report the following:• 56.7% increase in customer satisfaction ratings• 23.4% reduction in monthly per-agent spending on licenses• 19.7% […]

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How RingCentral Helped These 6 Companies Better Serve Their Customers

Creating a solid customer experience is the key to customer satisfaction and retention, and your customers will notice if your solutions are not meeting their needs. Modern features and solutions—like cloud-based contact centers that support remote agents—will help you grow your business by making it easier to be customer centric. Read how the right technology helps these six companies provide […]

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Long Live Customer Service! Your Answer to Great Customer Experiences

Customers expect quick and easy service when they contact your company. Learn how to deliver great customer experiences and what to look for in a communications platform to support your customer service strategy in our latest eBook.

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Combination of Message, Video, Phone eBook

Why combining your messaging, video, and phones is key. This timely eBook details how to securely bring your messaging, video, and phones together and the must-haves you should require from any cloud communication provider you choose.

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Power of Voice Communications at Work

In an age of texts, emails, and instant message applications, you might think phone calls are dead and buried. Nothing could be further from the truth. Businesses of all sizes are relying more than ever on phones and voice communication to connect with employees, customers, vendors, and everyone in between. Read this guide to learn more.

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Bring World-Class Customer Experiences and Calling Into Microsoft Teams

Microsoft 365 is a key platform for employee productivity for organizations everywhere. Those organizations can count on widespread adoption of well-established apps like Word, Outlook, and Excel. Many are also looking to maximize their investment by driving usage in other services included in their subscription, like Microsoft Teams. Remote and hybrid work has also become the norm. Teams saw increased […]

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