The role of telehealth technology has exploded throughout the pandemic, reaching adoption levels that were previously deemed unattainable. According to a study by Becker’s Hospital Review, roughly 80% of Americans believe the quality of care issued through telehealth platforms could match that of in-person consultation, up from just 43% before the pandemic. Moreover, 38% of the entire population is reported […]

In the medical field, collaborative communications are critical. Care coordination team members must work together closely and share information with one another to ensure positive patient outcomes. At the same time, they must also abide by HIPAA regulations. This guide explores how healthcare providers can ensure HIPAA-compliant collaborative communication within care teams.

Are you trying to calculate the ROI of your telehealth program, but aren’t sure where to start? Calculating ROI might seem complicated, but it doesn’t have to be. This worksheet explains what to keep in mind when calculating the ROI on your telehealth communications platform.

RingCentral MVP is an industry-leading platform for cloud communications, empowering healthcare providers to streamline internal collaboration and better connect with their patients. Download this quick fact sheet to see how you can deliver better patient and member experiences and bring down costs with modern and secure cloud communications.

Gartner Inc., the world’s leading information technology research and advisory firm, has positioned RingCentral in the Leaders Quadrant of the 2015 report, Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide,* as a result of its ability to execute and the completeness of vision. From this report, you will learn: • Why RingCentral is a named leader • Key […]

Cloud technologies, and cloud telephony specifically, have matured greatly—richer functionalities, stronger security, better uptime, and enhancements to user experiences. The result is a market in transition, with businesses moving from data centers to the cloud at a rapid pace. But despite the meteoric rise, the truth is that the majority of enterprise communications today remain on-premises. Large companies have unique […]

A glance at the 2022 Contact Center Challenges and Priority Study by Contact Center Pipeline sums up the perfect storm faced by today’s contact center leader. 41% percent of respondents cited their biggest challenge as difficulty when hiring and recruiting, 23% noted an increased workload, and 19% said high attrition rates. Use the steps found in this eBook to turn […]

With a unified communications and contact center solution, you can exceed customer expectations at every touchpoint and maximize return on investment (ROI). Don’t believe us? Businesses that have an integrated unified communications as a service (UCaaS) and contact center as service (CCaaS) report the following:• 56.7% increase in customer satisfaction ratings• 23.4% reduction in monthly per-agent spending on licenses• 19.7% […]