Articles By: RingCentral

The Future of Customer Experience

The evolving customer experience landscape Laura’s bill arrived without warning, feeling heavier than usual. When she opened the envelope, she discovered why: her energy bill was at least double what it should have been. She stared at the number, trying to work out where here increased energy usage had come from.

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Unify Your Communications

With an increasing number of legacy PBXs being end-of-lifed, organizations need to decide how to move forward and have to make many decisions. Moving to a cloud-based, Unified Communications as a Service (UCaaS) solution should be top of mind. RingCentral Office® offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, […]

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Communication Matters: How Employee Empowerment Impacts Brand Experience

In order to stay profitable and relevant, successful retailers are focusing on customer experience (CX) to set them apart. They train employees to look beyond the walls of their department and become brand ambassadors, aware that everything they do on the job impacts CX. Since most shopping begins digitally and is often completed at a store location, they know seamless […]

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The 2020 Customer Communications Review

Do customers want you to email them or text them to confirm an appointment? How long is “too long” to wait on hold? Check out this survey of consumers’ preferences when it comes to communicating with businesses—and how you can reach out to your customers and prospects in a way that’s actually effective.

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Migrating From a Premises-Based PBX to the Cloud: The Tide Has Turned

This webinar will cover questions that organizations should be thinking about: • What are the key benefits and drivers for moving to UCaaS?• What are the architectural options?• How should organizations migrate to the new service?• Why is NOW the time to migrate to UCaaS? You’ll hear from a leading industry analyst, as well as a customer that recently migrated […]

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RingCentral Video Security

With the launch of the RingCentral Video platform to unify collaboration across a modern business environment, ensuring secure and private communications is a top-of-mind concern for business users and IT professionals alike. RingCentral Video is a modern online meetings experience powered by the market- leading RingCentral unified communications platform. It combines high-quality video, audio, screen sharing, and team messaging into […]

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The Power of Connection: Why You Should Integrate Your Business Apps With UCaaS

The modern enterprise relies on an array of different tools to boost productivity, automate workflows, provide customer relationship management and support, and manage communication both internally and externally. A recent Harmon.ie survey of information workers reports that, on average, 74% of employees have at least five apps open at one time and 16% use more than 15 apps per business […]

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RingCentral ROI Case Study: Aim Bank

Aim Bank deployed RingCentral’s unified cloud communications system across 27 branch locations to replace a costly legacy multi-carrier PBX system that suffered outages that interrupted communications with customers. After modernizing its phone system with RingCentral, Aim Bank was able to offer a wider communication window to reach customers and improve satisfaction, save user time and increase productivity, and retire legacy […]

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