Articles By: RingCentral

RingCentral | 2022 Guide to Leading an Agent-Centric Contact Center

Your ultimate guide to an agent-centric contact center Attract and retain the best agents from everywhere using this expert advice Empowering your agents is key to driving business—but there’s a right way to do it. In this guide, learn actionable lessons from industry guru Justin Robbins as he draws from case studies, incisive stats, and his own experience to help […]

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Metrigy Microsoft Teams and Telephony: Why Small Businesses Prefer UCaaS Providers Lower Costs, Stronger Reliability, Advanced Features

When it comes to integrating calling into Microsoft Teams, integrating calling services from a Unified Communications as a Service (UCaaS) provider provides small and mid-size businesses (SMBs) with a number of benefits. In a recent survey of 187 SMBs (defined as those with up to 400 employees) in North America, Europe, Asia, and Australia, Metrigy found that the majority of […]

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MetriStar Top Provider Award: Contact Center Platforms

RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value of the MetriStar Award is that it is based on both customer ratings of providers and quantitative metrics correlating the use of a vendor’s products and services with measurable business success.

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Cloud PBX for Microsoft Teams – Small and Mid-Sized Business Edition

Do you want to get the most out of your Microsoft Teams investment? Then turn to RingCentral Cloud PBX for Microsoft Teams—the winning combo for faster productivity, stronger reliability, and tighter security. If your business is up and running with Microsoft Teams, let RingCentral help you finish the job. Upgrade your Microsoft Teams setup to include enterprise-grade telephony, no matter […]

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10 Ways Voice Will Disrupt Workplace in the Next 5 Years

Voice has always been an intuitive way to communicate with those around us. And from jumping on a call hands-free while driving to changing the temperature on the thermostat with voice commands at home, new innovations in are changing what’s imaginable with next gen voice tech in the coming years. As technology continues to advance and new innovations come to […]

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The New Digital Landscape

Consumers are shifting to Digital and Next-Gen Digital. Generation Z and Millennials have a clear preference towards Digital Channels to communicate with companies. That’s why organizations are focused on delivering first-generation digital. You need to support Next Gen Digital to meet your customers where they’re looking for you! But that’s not easy. See how to meet your customers where they’re […]

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Enhancing Teams With Enterprise-Grade Telephony

Today’s workers and customers connect with each other using several different channels, including team messaging, video, emails, chats, and more. Often, they utilise Microsoft Teams to achieve this connection. However, one feature where Teams cannot meet modern requirements is with its telephony. This white paper discusses how businesses can select the right telephony solution to optimise Microsoft Teams and help […]

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The UCaaS Playbook: Business Continuity

Understanding business continuity If there’s one thing the last few years have shown, it’s that disasters can strike at any moment. The COVID-19 pandemic was a harsh lesson that despite even the best strategies, “business as usual” can be upended in an instant. And pandemics aren’t the only disruptions businesses might face. From on-site emergencies to natural disasters and economic […]

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