Articles By: RingCentral

Exploring CX Strategy and Technology Adoption: A Decision-Maker’s Chart

Without the right customer experience strategy in place, you could be sacrificing customer loyalty, profitability, and overspending. Download our infographic to learn how to overcome common hurdles and try our handy checklist to get the most out of your CX strategy.

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Metrigy: Transforming Customer Experience

Customer engagement is a top priority at businesses – and for good reason. Consumers say they will tolerate three bad experiences before leaving the company for good. That may help to explain why 65% of companies had planned to increase their 2023 customer experience (CX) spending by an average of 24%, according to Metrigy’s 2023 Technology Spending Forecast global study […]

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RingCX Overview Datasheet

Rethink how your business creates great customer experiences. With RingCX’s intuitive, efficient, AI-first contact center, you’ll serve customers more efficiently with less effort. Read our product guide for more.

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RingCX IVR Datasheet

Learn how RingCX’s interactive voice response capabilities can reduce customer wait times, speed up call resolution, and enable customer self-service.

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RingCX Analytics Datasheet

Download the product guide to get a full view into the entire customer journey with detailed reporting and metrics. With these insights, you’ll be able to make more informed business decisions for better customer experiences and agent performance.

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RingCX Digital Engagement Datasheet

Turn into a customer-ready business with RingCX. Meet your customers on all the channels that matter with the AI-first, simple-to-use contact center that makes smarter customer experiences easy.

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How Long Hold Times Affect Your Customer Experience

Being put on hold has become the norm in today’s business environment. To avoid it becoming a frustrating experience for your customers, there are numerous ways to address this issue. Our new eBook tackles this subject with smart solutions that can be instantly integrated into your contact center. Download it today!

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5 Ways AI Can Transform Your CX

AI has become a sophisticated tool to enhance both agent and customer experiences. Learn the top ways that AI is transforming how businesses deliver customer service in our new ebook.

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