What Amazon wanted from New Zealand’s prime minister

(RNZ) “With the right mix of technological capabilities, good policy and … Council about possible investment in water management projects and smart water tech.

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Samsung brings a fix for Microsoft Intune issue on Galaxy S22, S21: Details

(Mint) In case you are unaware, Microsoft Intune is a cloud-based unified endpoint management service. According to a report by Sammobile, Samsung Galaxy S22 and…

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Here’s what Microsoft co-founder Bill Gates has to say on Elon Musk’s decision-making style at Twitter

(Times Now) Musk’s decision-making at Twitter is “seat-of-the-pants” style, according to Gates who is of the view that the fellow tech billionaire’s management style…

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Google it? No, ChatGPT it!

(Deccan Herald) Google’s management reportedly issued a ‘Code Red’, expressing concern about ChatGPT’s impact on the future of search engine technology.

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Oracle Reports Booming Growth, Signaling That its $28 Billion Purchase of Cerner Is Paying Off

(Forbes) Other technology giants, similar to Oracle, have started to embrace this … forces in healthcare data management, and will undoubtedly be a game-changer.

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Frost & Sullivan – Integrating People, Technology, and Processes to Drive Effortless Customer Experiences

When you resolve customer issues before they even happen, you’ll deliver great experiences for customers, wherever they choose to interact. Get the latest CX trends and insights from Frost & Sullivan to see how you can meet growing expectations by connecting people, systems, and processes on one platform. 

Customer Experience: Five Best Practices for Connecting Customer Service Resources

Delivering great customer experience—and fixing issues before customers even know there’s a problem—goes far beyond just your contact center. Your whole organization needs to be involved. Read this ebook to discover five best practices for building more resilient and connected service operations. From reducing workloads with automation, to identifying issues faster, to eliminating information silos, you’ll learn everything you need […]

Forrester TEI of ServiceNow Customer Service Management

To deliver effortless, end-to-end customer experience every time, all parts of your organization need to work together, across the front, middle, and back office. See how this was achieved—while increasing contact center efficiency by up to 20% and achieving a 170% ROI – by reading the commissioned Forrester Consulting Total Economic Impact™ Study on ServiceNow Customer Service Management.

Customer Experience: Best Practices for Connecting Customer Service Resources

Delivering great customer experience—and fixing issues before customers even know there’s a problem—goes far beyond just your contact center. Your whole organization needs to be involved. Read this ebook to discover five best practices for building more resilient and connected service operations. From reducing workloads with automation, to identifying issues faster, to eliminating information silos, you’ll learn everything you need […]

The Case for Proactive Customer Service: Five Capabilities to Intelligently Prevent Disruption and Provide Consistent Service Experiences

Whenever a customer sees that you fix issues fast, or that your services are always up and running, their confidence in your brand gets a boost. But to deliver on your promise to provide seamless service, you need to be proactive. Read this ebook to explore the five key capabilities you need to intelligently fix problems before customers even know […]