Bring World-Class Customer Experiences and Calling Into Microsoft Teams

Microsoft 365 is a key platform for employee productivity for organizations everywhere. Those organizations can count on widespread adoption of well-established apps like Word, Outlook, and Excel. Many are also looking to maximize their investment by driving usage in other services included in their subscription, like Microsoft Teams. Remote and hybrid work has also become the norm. Teams saw increased […]

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Microsoft Teams and Telephony: Why Small Businesses Prefer UCaaS Providers

The industry analysts at Metrigy reveal how to cut costs, add features, and increase reliability It’s no secret—Teams phone capabilities are problematic and limited, but you’ve got options. This research by Metrigy analysts will help you find the solution that’s best for your business.

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Telephony for MSFT Teams: What to look for (Cavell) 

Congrats! You have Microsoft Teams implemented across your business. That’s no surprise given the number of daily Microsoft Teams users grew from just 20 million to a staggering 145 million year-over-year—a result of the COVID-19 pandemic and the acceleration of remote work. But what about telephony for Microsoft Teams? What do you need to know about it? Get a quick […]

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2022 State of Customer Experience Technology 

With customer experience a top priority among the businesses we surveyed, check out the 2022 State of Customer Experience report to learn what technologies they are using to drive their success.

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The Book of Knowledge: Employee Experience

How can you keep your employees informed, better manage workspaces, and improve safety and efficiency in an era of hybrid work? Read the Book of Knowledge to explore success stories shared by ServiceNow customers at Knowledge 2022. You’ll discover how some of the world’s biggest organizations are transforming their digital services across people and places—learn how you can too.

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IDC – Future Workforce Insights: Why Strategic Automation Empowers Employees for HR and Workplace Services

Business success depends on having the right people doing great work. So, how can you free your employees to focus on the work that matters, while attracting and retaining top talent from anywhere? Transform your employee experience with this new report. Inside, you’ll see why strategic automation is vital for connecting experiences in your organization, helping you improve employee loyalty, […]

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Banking Dive Industry Outlook Report: A Bank For the Future: Hyperautomation

Digital banking is booming, with digital customers expected to increase from 2.4 billion in 2020 to 3.6 billion in 2024. The trend bodes well for neo-banks and fintechs looking to grab market share by expanding into growing sectors like cryptocurrency and digital lending. But financial organizations must offer a seamless customer experience to thrive in the competitive landscape. The solution […]

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Digital Transformation 101: Breaking Down the Steps in Banking

Meeting the growing need for digital experiences requires operational excellence. A new category of banking automation called end-to-end service automation can knit together existing systems… creating dynamic, real-time integration across legacy systems. And deploying this type of automation is surprisingly straightforward. Download this how-to guide for banks to redefine customer experience, elevate employee satisfaction, and boost the bottom line.

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