Checklist: Managing Work-From-Home Contact Center Agents

Having remote business capabilities is more essential now than ever before. When teams operate remotely, they tend to lose their interpersonal connections and the ability to tackle unified responsibilities within the company. Fortunately, RingCentral well equipped to assist customers with adapting to remote work environments by utilizing cloud capabilities to provide functional collaborative systems. Teams who are looking to ensure […]

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Long Hold Times are Killing Your Customer Experience

90-seconds can feel like an eternity when you’re sitting on the phone waiting for help, or answering automated voice prompts, or even waiting for a response from an agent on live chat agent. So, the question is, what does that mean for your business and how can you handle hold time better in every part of your contact centre? This […]

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Build an Efficient IT Foundation for Modern Business Success

IT modernization helps you get more from your current IT investments while freeing budget and time to prepare for the future. This e-book reviews key steps in your IT modernization journey and recommendations for getting started.

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Standardize to Improve IT Efficiency

Standardizing your IT environment can help you increase flexibility and efficiency. This e-book reviews eight key considerations for implementing an effective standardized operating environment (SOE).

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Infographic: Business Value of Red Hat Solutions Over Unpaid Software

This IDC infographic highlights the cost advantages and business value of supported Red Hat solutions over unpaid open source infrastructure software.

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IDC: Value of Red Hat Solutions Compared to Free Open Source Software

This IDC executive summary shows the business value of Red Hat’s commercially supported infrastructure software versus free open source solutions.

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Simplify Your Security Operations Center

Learn about the benefits of automating your security operations center with a unified platform.

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Make or Break Metrics: 20 KPIs Every Growing Business Should Track

Key performance indicators (KPIs) are quantifiable business metrics that track and measure an organization’s progress toward its strategic objectives. More than just numbers, KPIs tell a story about how well a company is performing. Understanding KPIs as they relate to your industry, company and even separate departments within a company is essential for any growing business. Business leaders increasingly realize […]

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