RingCentral | 2022 Guide to Leading an Agent-Centric Contact Center

Your ultimate guide to an agent-centric contact center Attract and retain the best agents from everywhere using this expert advice Empowering your agents is key to driving business—but there’s a right way to do it. In this guide, learn actionable lessons from industry guru Justin Robbins as he draws from case studies, incisive stats, and his own experience to help […]

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To Meet Employee Needs, Industrial Manufacturers Need to Shift

To unlock the power of human-led problem solving in industrial manufacturing, you need to elevate and empower HR with a platform fit for employee-driven success. With the right platform, you can reduce HR complexity and optimize the employee experience, bridging skills gaps and attracting younger, more diverse talent.

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The State of HR Analytics (A Healthcare Perspective)

Healthcare HR professionals need visibility into its workforce with real-time information that will help mitigate the enormous costs of employee attrition. To do so, leveraging tools to make high-quality, high-speed workforce decisions by accessing critical metrics quickly and easily, from anywhere is a must.

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To Meet Employee Needs, Healthcare Providers Need to Shift

Learn how HR teams can empower people, attract talent, and rise to the challenges of post-pandemic healthcare delivery.

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To Meet Employee Needs, Financial Services Institutions Need to Shift

The challenges facing today’s banks are complex and multifaceted. But they share a need for top talent to spearhead innovation, growth, and stability. Learn how to approach the future with this ebook.

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Oracle Cloud HCM for Financial Services

Around the world, FS organizations are shifting to meet employee needs and deliver a better employee experience that ultimately impacts the customer experience. Learn more about HR imperatives like an accelerated move to digital, lean bank workforce models, improving the employee experience, and security and compliance.

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The State of HR Analytics (A Retail Perspective)

As a Human Resources responsibility, HR analytics has evolved from a nice-to-have to a must-have for most organizations. However, little about people analytics is easy. It can be hard to collect data, clean it and draw insights from it. It’s even harder when there’s a need to integrate data among multiple systems—and commonly that is indeed needed. So how is […]

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PIM And DAM Are The Power Couple For Your Content Strategy

An Integrated Approach Will Feed Demand For New Commerce Experiences Consumer demand for digital content and new e-commerce experiences has never been greater. According to Forrester, e-commerce sales are growing at five times the rate of in-store purchases and 30% of consumers say they expect to shop online more frequently in 2022. To satiate customer expectations, brands need to deliver […]

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