Articles By: Ring Central

Checklist: Managing Work-From-Home Contact Center Agents

Having remote business capabilities is more essential now than ever before. When teams operate remotely, they tend to lose their interpersonal connections and the ability to tackle unified responsibilities within the company. Fortunately, RingCentral well equipped to assist customers with adapting to remote work environments by utilizing cloud capabilities to provide functional collaborative systems. Teams who are looking to ensure […]

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Long Hold Times are Killing Your Customer Experience

90-seconds can feel like an eternity when you’re sitting on the phone waiting for help, or answering automated voice prompts, or even waiting for a response from an agent on live chat agent. So, the question is, what does that mean for your business and how can you handle hold time better in every part of your contact centre? This […]

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Metrigy Security: What to Look for in a UCaaS Provider

When COVID-19 first struck, many organizations rushed to deploy cloud-based Unified Communications-as-a-Service and video meeting solutions. But in the rush, security concerns were often overlooked, leading to potential risk from attack or unauthorized access to enterprise data. Now that hybrid and remote work is here to stay, business, security, and IT leaders should reassess the security of their cloud-based applications. […]

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How to Connect Your Global Workforce With Unified Communications

Global success means being local everywhere, all the time Success in today’s world knows no boundaries. From tapping into new markets to reducing production costs or leveraging regionally dispersed talent, going global offers powerful and attractive benefits.

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RINGCENTRAL HEALTHCARE CLAIMS MANAGEMENT

How did Healthcare Claims Management get a whopping 441% ROI in just 2.4 months? Flexibility. Efficiency. Savings. Find out how switching to cloud communications modernized Healthcare Claims Management—virtually overnight.

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The Future of Member Engagement is Digital: RINGCENTRAL.COM

When consumers interact with their preferred brands, their experiences are often personalized and contextualized. When those same people contact their healthcare payers, however, the picture usually looks very different. During most encounters with payers, individuals provide their member ID number, and the agents treat them transactionally. The good news for both payers and consumers is that it doesn’t have to […]

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Unified Communications as a Service for Dummies

Businesses considering going to the cloud might have questions about UCaaS.From the business advantages to the technical requirements, this complete guide includes everything beginners need to know. This eBook highlights the benefits of UCaaS such as cost savings, increased productivity, and remote work.Also, this eBook explains the history, technical requirements, and case studies of UCaaS.

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Why Companies Use Advanced Calling Features for Hybrid Work

Your business is running smoothly, you’re reaching new customers and keeping existing ones happy, but maybe you’ve been thinking of what else you can be doing to make a bigger impact. Communication and collaboration are key to increasing productivity and streamlining workflows—both of which can help you make that bigger impact. It may be time to consider upgrading your RingCentral […]

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