Articles By: RingCentral

RingCentral Research: The Future of State and Local Communications and Collaboration Strategies

For many state and local government agencies, the global health crisis spurred a worst-case communications scenario. Not only were government agencies mostly unprepared to support a high number of remote workers, the legacy, on-premises communications infrastructure that supports them was exposed as incapable, irrelevant, and inaccessible to the people forced into remote work situations.

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What Your Business Needs for a Hybrid and Remote-First Workplace

Close your eyes and picture what “going to work” looks like. Just a few years ago, it would look like office cubicles, meeting rooms, and even the break room where you’d run into your colleagues. In other words, your standard 9-to-5 workday in the office. But the last two years saw unprecedented changes. Today, you might work from home on […]

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Next-Gen Cloud Contact Centers for Dummies

Consumers expect outstanding on-demand service from the organizations they do business with, using the channels they prefer (including voice, video, text, and chatbots), with agents that are professional, knowledgeable, and empowered to help them. At the same time, work-from-home (WFH) and work-from-anywhere (WFA) trends are creating new opportunities — as well as some new challenges — for businesses. In this […]

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Why it Pays to Have a Single Vendor for Cloud Communications and Contact Center

Did you know integrating your unified communications and contact center can increase your revenue by 54%?  A system that’s fully integrated gives your team the tools they need to streamline operations, deliver stronger ROI, and improve customer interactions on a variety of channels. 

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What Your Employees Need to Keep Your Customers Happy

Looking for a better customer experience? It starts with building—and maintaining—employee engagement. When your employees are given the tools they need to succeed—like an integrated cloud communications and contact center solution—they’ll be able to serve your customers with ease. 

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The Key to Building a Customer-Centric Team

Learn how combining UCaaS and CCaaS can turn you into a customer-obsessed business, reduce operational costs, and more.  Together, a unified communications tool and contact center can spark engagement across all of your digital channels, giving your employees the tools they need to provide your customers the best possible experience.

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Critical Capabilities for Unified Communications as a Service, Worldwide

This Critical Capabilities report aims to provide application leaders, as well as digital workplace decision makers, with an understanding of the relative strengths of UCaaS offerings from leading vendors. In each of the vendor write-ups, we identify regions in which the vendor operates, as well as areas in which each vendor has particularly strong operations. The following four use cases […]

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2021 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide

Gartner defines unified communications as a service (UCaaS) as a cloud-delivered service that provides many of the same functions as premises-based unified communications (UC) solutions. UCaaS has matured to the point where it is markedly superior to premises-based UC in collaboration and mobility services The procurement, operational and delivery models for UCaaS typically require less time and effort compared to […]

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