Articles By: RingCentral
Using RingCX to boost your KPIs
Discover how RingCX helps you improve crucial contact center metrics and deliver better customer experiences. This eBook explores key performance indicators (KPIs) that drive business growth and customer satisfaction.
How long hold times affect your customers’ experience (and your bottom line)
Excessive wait times can frustrate your customers and negatively affect your company’s success. Our comprehensive ebook reveals the hidden costs of long hold times and provides effective techniques to reduce customer waiting, improving both satisfaction and your business outcomes.
AI is reshaping customer service
AI is reshaping customer service, offering new ways to enhance speed, efficiency, and personalization. Discover how AI can transform your contact center operations and elevate customer satisfaction in our latest ebook.
RingCentral Custom Research Study: Wait Times and Customer Service
Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are are affected by wait times and the impact on customer satisfaction.
The future of customer engagement: How AI is reshaping contact centers
51% of contact center leaders have already integrated AI into customer interactions. Those leveraging AI for conversation analysis are seeing faster resolution times, improved customer satisfaction, and reduced agent burnout. Ready to learn more about how AI is transforming the contact center landscape?
Shep Hyken: 2024 Achieving Customer Amazement/State of Customer Service/CX Report
Learn about the new trends and AI tools helping businesses to effortlessly modernize their contact center. Our eBook Next-Gen Cloud Contact Centers For Dummies® has simple strategies and tips to help you get your customers what they need with more efficiency and personalization.
Next-Gen Cloud Contact Centers For Dummies®, RingCentral 2nd Special Edition
Our eBook Next-Gen Cloud Contact Centers For Dummies® has simple strategies and tips to help you get your customers what they need with more efficiency and personalization. Plus, learn about the new trends and AI tools helping businesses to effortlessly modernize their contact center.
Long live customer service!
Happy employees make for happy customers. Take the first step to creating a strong customer experience with our latest eBook.
