Articles By: RingCentral
5 Ways Disaster Recovery Whitepaper (Contact Center)
Disaster recovery and business continuity plans to prepare for catastrophic events have become must-haves for most companies, and are even mandated in certain industries. However, if you operate a contact center, it doesn’t take a hurricane or earthquake to have a disastrous impact on your business.
Forrester: Contact Centers Must Go Digital Or Die
In a 2015 Forrester customer service survey to more than 7,000 adults in the United States, 77% stated their top priority is to have companies value their time. Optimizing your contact center to support customer expectations has an invaluable impact on satisfaction and loyalty.
IHS Infonetics White Paper: Integrating UC With Business Applications
In this white paper, IHS Infonetics Research discusses how businesses are steadily migrating voice and Unified Communications (UC) to a hosted cloud model. This trend enables seamless use of emails, text messages, instant messages, voice and video—from anywhere. However, key business applications largely remain in their own silos.
7 Business Benefits Of Moving From An On-Premise PBX To A Cloud Phone System
Many businesses feel the pain of living with a phone system that lacks the capabilities and flexibility to support rapid growth or business agility. The care and feeding of an aging PBX may result in everything from system downtimes to exponentially rising support costs.
Calculating the Real Cost of a Business Phone System
The biggest problems with on-premise PBX systems revolve around manageability, flexibility, and cost. When replacing a legacy system, the basic cost of getting a new system up and running may be the most conspicuous concern. But it pays to look beyond the obvious hard costs of a new PBX / IP PBX and phones.
How a Cloud Phone System Uniquely Supports Your Mobile Workforce
Mobility and Bring Your Own Device (BYOD) have transformed the idea of a 9-to-5 workplace. Employees now check their email first thing in the morning and expect to stay connected whenever and wherever they go throughout the day. Attempting to integrate a mobile workforce into a conventional PBX phone system typically yields less-than-optimal results.
How To Migrate To UCaaS Without Rocking The Boat
The unified communications as a service market is growing fast. In fact Gartner reports that the market is growing 25 percent annually. But that doesn’t mean that every UCaaS implementation will automatically be a success from the start.
Market Leadership Assessment: Empowering Today’s Diverse Workforce Through Cloud Communications
Seamlessly integrating mobile and distributed employees into the existing workforce presents new, complex challenges for your business. Empowering Today’s Diverse Workforce Through Cloud Communications,” and learn how the RingCentral cloud phone system uniquely supports modern workforces.
