In a 2015 Forrester customer service survey to more than 7,000 adults in the United States, 77% stated their top priority is to have companies value their time. Optimizing your contact center to support customer expectations has an invaluable impact on satisfaction and loyalty. The white paper “Contact Centers Must Go Digital or Die” illustrates: • How to deploy digital […]

In this white paper, IHS Infonetics Research discusses how businesses are steadily migrating voice and Unified Communications (UC) to a hosted cloud model. This trend enables seamless use of emails, text messages, instant messages, voice and video—from anywhere. However, key business applications largely remain in their own silos. The paper describes the next wave of unification, which involves integrating applications—from […]

Many businesses feel the pain of living with a phone system that lacks the capabilities and flexibility to support rapid growth or business agility. The care and feeding of an aging PBX may result in everything from system downtimes to exponentially rising support costs. This white paper discusses seven compelling reasons for replacing your company’s on-premise PBX with a cloud […]

The biggest problems with on-premise PBX systems revolve around manageability, flexibility, and cost. When replacing a legacy system, the basic cost of getting a new system up and running may be the most conspicuous concern. But it pays to look beyond the obvious hard costs of a new PBX / IP PBX and phones. This analysis reveals the many hidden […]

Mobility and Bring Your Own Device (BYOD) have transformed the idea of a 9-to-5 workplace. Employees now check their email first thing in the morning and expect to stay connected whenever and wherever they go throughout the day. Attempting to integrate a mobile workforce into a conventional PBX phone system typically yields less-than-optimal results. These aging architectures were simply never […]

The unified communications as a service market is growing fast. In fact Gartner reports that the market is growing 25 percent annually. But that doesn’t mean that every UCaaS implementation will automatically be a success from the start. There are a few key items to keep in mind that will improve your chances of widespread adoption in your company:• Involve […]

Seamlessly integrating mobile and distributed employees into the existing workforce presents new, complex challenges for your business. Download your free copy of the Frost & Sullivan report “Market Leadership Assessment: Empowering Today’s Diverse Workforce Through Cloud Communications,” and learn how the RingCentral cloud phone system uniquely supports modern workforces. This in-depth report analyzes:• Market factors that have accelerated the adoption […]