In the digital era, market leaders will be determined by a company’s ability to recognize shifts in the market landscape and adapt to these trends faster than their competition. This means being able to make the best decision as quickly as possible while involving the right people, regardless of their location. To accomplish this, the collaboration tools organizations use must […]

RingCentral was recognized by global research and analysis firm Frost & Sullivan as Company of the Year in Hosted IP Telephony and UCaaS, North America. The award honors leading companies that deliver unique value to their customers while maintaining a rigorous focus on visionary innovation to enhance that customer value and impact. To determine Company of the Year recipients, Frost […]

Whether you have a second location across town or 100 sites spread across the country, seamless connectivity across all your locations delivers a number of benefits. Unfortunately, conventional, onsite PBX systems are not well-suited to businesses with multiple locations. They not only lack key features such as direct extension-dialing and online meetings but also require complex and costly telco connectivity […]

Healthcare organizations are under intense pressure to deliver the highest- quality patient care while complying with state and federal regulations and reducing clinical operation costs. As a result, they require a communications solution that enables better staff collaboration and response times—all while offering security and cost efficiency. This also means delivering communications across the channels that patients and providers use […]

In this white paper, IHS Infonetics Research discusses how businesses are steadily migrating voice and Unified Communications (UC) to a hosted cloud model. This trend enables seamless use of emails, text messages, instant messages, voice and video—from anywhere. However, key business applications largely remain in their own silos. The paper describes the next wave of unification, which involves integrating applications—from […]

The biggest problems with on-premise PBX systems revolve around manageability, flexibility, and cost. When replacing a legacy system, the basic cost of getting a new system up and running may be the most conspicuous concern. But it pays to look beyond the obvious hard costs of a new PBX / IP PBX and phones. This analysis reveals the many hidden […]

Along with the cost and difficulties of maintenance, an aging PBX may lack the flexibility to handle growth or support a mobile workforce. Many businesses already rely on SaaS products in the cloud for critical business applications like CRM and ERP. Similarly, a cloud phone system provides enterprise-class business communication services without the management and overhead that is required to […]

Disaster recovery and business continuity plans to prepare for catastrophic events have become must-haves for most companies, and are even mandated in certain industries. However, if you operate a contact center, it doesn’t take a hurricane or earthquake to have a disastrous impact on your business. It could be as simple as someone unplugging a communications server, or an unsuspecting […]