Articles By: RingCentral
IHS: Delivering a Modern Communications Experience on a Global Scale
According to IHS Markit’s 2017 Unified Communication (UC) Strategies and Vendor Leadership North American Enterprise Survey, 60% of respondents will have some or all of their unified communications in the cloud by 2018. Learn why truly unified communications and collaboration are being adopted so rapidly in the enterprise.
8 Considerations for Choosing Enterprise Cloud Comm Solution
As businesses continue to embrace the cloud, many are migrating their most heavily used business applications, including office productivity, CRM, customer care, and more.
Cloud Communications and Collaboration for Dummies
For many companies, supporting an aging on-premises PBX phone system has become a painful challenge. The cost and complexity of keeping the hardware alive make these systems more of a liability than an asset. Plus, they lack the flexibility and functionality needed to keep pace with a mobile and distributed workforce.
eBook: Factors Driving Cloud Communications Adoption
Companies of all sizes are rushing to embrace the cloud for many core business functions. In fact, “Cloud Services and Solutions” ranked second among top technology investments in Gartner’s 2017 CIO Agenda report. Many organizations are also adopting the cloud for their most critical business function communications.
Altimeter: Contact Center 2.0, The Rise of Collaborative Contact Centers
Contact centers as we know them today were designed and deployed at scale in the 1960s,1 and the management models, governance models, and standards that defined them are still alive and well today. We call this Contact Center 1.0.
Brief: Is a Cloud-Based Phone System Right for My Business?
The cloud is a network of servers that companies use to host and deliver services. Companies like Salesforce® are renowned for providing cloud CRM, and Google and Microsoft® offer email, calendars, file sharing, and more in their cloud ecosystems. Cloud services eliminate the need to maintain complex and increasingly outdated hardware and pay expensive technicians for time-consuming repairs.
TCO: Calculating the Real Cost of Your Business Phone System (2017)
When assessing the future of your business communications, making the decision to stick with an on-premises phone system versus moving your communications to the cloud can be a complex process.
From Workplace Chaos to Zen
In today’s workplace, knowledge workers utilize a wide array of apps to communicate, collaborate, and get work done. While critical to business success, this can create chaos and imbalance that causes workers to lose productivity and time. New research demonstrates the need for a single communications platform that integrates with your business workflows to maximize efficiency.
