Articles By: Zendesk
AI Readiness Checklist
Prepare your organization to lead in the AI-driven CX landscape by 2025.As AI reshapes customer experience, businesses must act now to avoid falling behind.
Transform your CX with AI
Drive Efficiency, Revenue, and Loyalty in Uncertain Times. In today’s unpredictable economic landscape, businesses must balance cost containment with delivering exceptional customer experiences.
The Quantifiable Impact of Zendesk AI
Unlock the measurable power of Zendesk AI in transforming customer service operations. In The Quantifiable Impact of Zendesk AI , a report by Nucleus Research, discover how organizations are leveraging AI to drive efficiency and satisfaction in customer support.
Zendesk Effect: Real Brands, Real Results, Outsized Impact
Impact in action First, let’s take a look at the immediate and measurable value Zendesk customers are realizing with AI – including incredible time and cost savings, as well as elevated customer satisfaction and service quality metrics. Just scratching the surface, these early results indicate there’s much more to come. Download to read more now!
How AI is Transferring the Economics of Customer Service
Customer service is evolving fast, driven by the demand for seamless digital engagement. Discover how AI can transform your customer service strategy—get the insights now.
CX Trends 2025
Surge ahead with human-centric AI Zendesk returns with our 7th annual report, giving you a preview of what’s next in the transformative new era of CX. See how AI is driving strong ROI for 90% of CX leaders and how you can become a CX trendsetter.
10 insights for leaders on AI-driven employee experiences
More than 800 employee service leaders from 17 countries were surveyed about managing distributed teams, empowering employees with AI-powered tools, enhancing remote IT support, and much more. 46% of leaders said implementing new tools and tech was a top business priority and 81% agree that implementing self-service tools leads to a significant increase in employee satisfaction.
3 Ways AI Bolsters Employee Productivity and Satisfaction
AI has changed both the way employees work and the tools organizations must offer them to effectively address their evolving needs in today’s distributed workforce. In fact, 79% of employee service leaders surveyed believe that providing employees with AI tools is key to gaining a competitive edge.
