Articles By: Zendesk
How Vimeo Easily Scaled Customer Support Operations With Zendesk
Zendesk commissioned Forrester Consulting to construct a Total Economic Impact™ (TEI) framework through interviews with seven decision-makers at large enterprises using Zendesk, to identify the costs, benefits, flexibility, and risk factors associated with the software.
How Unity Saves $1.3 Million With Zendesk Automations + Self-Service
Unity is a powerful development platform that empowers creators worldwide to build real-time 3D projects across the games, animation, automotive, and architecture industries. During an era of explosive gorwth, Unity decided to address an increase in ticket volume by maximizing its CX system – rather than adding new hires.
Top Trends To Watch In Healthcare CX
Healthcare providers, payers, and vendors must balance patient experience and operational challenges like vendor communication, employee experience, and controlling costs. See how healthcare leaders are transforming their technology to deliver modern, secure experiences.
Life Science + CX: The Impact Of Customer Service
Professionals in the biotechnology, pharmaceutical, and medical technology industries want to access customer support that’s knowledgeable, responsive, and accurate—just like anyone else. To grow and retain customers, companies in the life science industry need to create a customer service experience that meets those expectations.
Turbocharge Your CX With Zendesk And AWS
The pandemic dealt some heavy blows to the retail industry. Lockdowns, short tempers, and supply-chain issues were just a few of the challenges that business owners have faced over the past three years. But retailers who got creative—and engaged with their customers in new and innovative ways—surged past the competition.
Blurring Online And IRL Retail Customer Experiences
As shoppers trend towards becoming true omnichannel consumers, they’re opening both their real and virtual wallets. Consumers who blur the line between IRL and online shopping spend 70 percent more often—and about 34 percent more than people who shop exclusively in-store, according to McKinsey.
State of Retail CX in 2023
The retail industry is under enormous pressure to change. Over the past few years, shoppers have moved from in-store to online and are now somewhere in between. And they expect the same level of excellent service on every shopping channel (even emerging ones like live-stream commerce). What does this mean for retailers? It’s no longer enough to offer great products.
How AI Can Help Manufacturers Revamp Their Supply Chains And Be More Sustainable
In recent times, there is no shortage of issues for companies in the manufacturing industry to be worried about.
