Articles By: Zendesk
Cue The Sparkling: The Future Of AI In CX
There’s no customer experience without artificial intelligence (AI). Join us to watch Zendesk CTO Adrian McDermott lead us in an engaging presentation focused on AI’s next frontier. its impact to CX, and how to stay on the cutting-edge of your customer experience.
How Zendesk Helps HR Teams With The Employee Experience
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and service across many channels—phone and email, but also chat and platforms like Twitter. That expectation has carried over into the workplace, where employees have the same standards of service as they do for the businesses they patronize.
Four Key Principles For Evolving The Employee Experience
There is no shortage of challenges that companies and HR organizations now face as a result of COVID, and how to best evolve the employee experience is a question that has surfaced as a result.
Better Customer Experiences With Omnichannel Engagement
Designing a support experience that enables you to have natural conversations with your customers regardless of channel sets up your organization to provide exceptional service both now and down the line. Though it might be tempting to add products and channels piecemeal as you grow, it becomes difficult to later connect the dots and data and provide consistent conversational experiences.
Manage Costs, Support Growth, And Drive Retention During An Economic Slowdown
During periods of economic instability and uncertainty, customer service leaders are faced with more than standard-fare challenges.
The Zendesk For Software & Cloud Services Approach
customer retention. Power is shifting to customers as the subscription model creates a low barrier to churn. While there are many factors at play, one thing is for sure.
Making The Switch: How Companies Like Uber, Airbnb, & Instacart, Improve Customer Experiences With Zendesk
The bigger your business gets, the more challenging it can become to deliver the kind of personal, thoughtful experiences that stand out in your customers’ memories. But that doesn’t mean it’s impossible.
How Leading Healthcare Organizations Are Transforming Patient And Employee Experiences
Personalized patient experiences are vital to positive patient outcomes. Unfortunately, outdated technology prevents many healthcare organizations from providing the kind of streamlined experiences that patients and employees expect. Read on to learn how leading healthcare organizations are addressing the challenges faced by the industry while creating better patient and employee experiences.
