How Vimeo Easily Scaled Customer Support Operations With Zendesk

Zendesk commissioned Forrester Consulting to construct a Total Economic Impact™ (TEI) framework through interviews with seven decision-makers at large enterprises using Zendesk, to identify the costs, benefits, flexibility, and risk factors associated with the software.

Vimeo is a SaaS company at the forefront of the video industry, empowering video creators with the tools and technology they need to succeed with video. As Vimeo’s customer base grew over the years, they found that their traditional support tools—phone and shared inbox—would not scale due to the manual effort required. They needed a system that could provide structured digital support, generate performance reports, and integrate with other core applications.