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Frost & Sullivan – Integrating People, Technology, and Processes to Drive Effortless Customer Experiences

When you resolve customer issues before they even happen, you’ll deliver great experiences for customers, wherever they choose to interact. Get the latest CX trends and insights from Frost & Sullivan to see how you can meet growing expectations by connecting people, systems, and processes on one platform. 

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Secrets to a Successful CEO/CFO Relationship 

When the CEO and CFO are in tune, both the business and the CFO’s career benefit. But astrong relationship doesn’t begin at the start date. CFOs must set themselves up for successduring the hiring process. This guide shares on-point advice from Jack McCullough, founder and president of the CFOLeadership Council and author of Secrets of Rockstar CFOs and The Psychopathic […]

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CFO’s Ultimate KPI Checklist  

Ready to finally harness KPIs to drive the right behavior for your business?This practical step-by-step ebook is jam-packed with guides to give you the one thing CFOs need heading into 2023: Consistently excellent performance. Download the ebook today to unlock:• Customizable templates, checklists, spreadsheets, sample SLAs, and much more.• Process maps showing the production flow for each measure or KPI.• […]

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What CEOs Want in a CFO 

We talked to a dozen chief executives about what makes a top finance partner. The goodnews: These traits are also CFO career-building powerhouses. Want to really wow a CEO? Bring them insights into today’s funding landscape, an ability to tellthe company’s story in numbers, and a snug cultural fit. From there, you can:• Replace short-term thinking with a set of […]

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How To Become a Rockstar CFO 

Top ways to raise your profile from author Jack McCullough and personal branding experts You already know your strengths as a CFO. Now it’s time to communicate your unique valueproposition, spread your insights, support your team, and help your peers. Becoming a“rockstar CFO” could earn you a major payoff. A top branding specialist says clients pay $240hourly to consult with […]

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Customer Experience: Five Best Practices for Connecting Customer Service Resources

Delivering great customer experience—and fixing issues before customers even know there’s a problem—goes far beyond just your contact center. Your whole organization needs to be involved. Read this ebook to discover five best practices for building more resilient and connected service operations. From reducing workloads with automation, to identifying issues faster, to eliminating information silos, you’ll learn everything you need […]

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Strategically Aligning Customer Service With B2B Business Goals

Now more than ever, customer service plays a critical role in your brand narrative, protecting your company’s reputation, generating new business models, and increasing customer lifetime value. This Harvard Business Review Analytic Services White Paper sponsored by SAP, explores the challenges that service leaders are facing today and discovers the critical capabilities that are needed to transform customer service from […]

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Now on Now: How We Use HAM to Streamline and Automate the ITAM Process in IT and Cloud Hosting

IT environments have never been so dynamic, with business models, operating models, and workforce paradigms changing fast. But you can stay in control with ServiceNow® Hardware Asset Management (HAM), creating visibility over your hardware, software, and cloud resources. Read this case study to see how you can get the most from HAM to optimize IT spend, reduce surface risks, improve […]

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