Personalization is changing the retail landscape. But how can this powerful tool be realized in customer service? In the past, contact centers have used a one-size-fits-all approach. This made sense for the sheer size and scale of operations. But today, people expect more when interacting with their favorite brands. According to McKinsey, 71% of customers want personalization, and 76% get […]

Instant messaging, email and video played a big part in keeping employees connected through the pandemic. But recent research shows just how much businesses of all sizes still depend on voice communication. In fact, over half of 25 to 64-year-olds say they’ll use their voice devices more going forward. To prepare accordingly, it’s vital to consider how your voice systems […]

In the rush to adopt remote work in early 2020, businesses may not have been equipped with the proper digital tools, leading to disparate communication even within the same teams. This is why, in times of uncertainty, organizations should not leave employees to their own devices expecting them to figure things out by themselves. In today’s workplace, wherever that may […]

Procurement transformation provides organizations with the visibility and clarity they need to enable them to develop deep supplier relationships to grow their business. Download this ebook to learn how company transformed their procurement model to drive cost reductions, agility, risk mitigation, governance, and control, the unanticipated benefit is the ability to identify and develop innovative suppliers to drive new value […]

Easily Manage Your Clients’ Benefits in Flock, Our Simple, Integrate Benefits Administration Platform How Brokers Are Benefiting from Flock Effortlessly manage eligibility tracking, enrollment forms, benefits changes, and much more, with 24/7 access to your clients’ benefits information (all in one location); streamlined processes to help reduce administrative burdens and costly errors; and ongoing support and training for you and […]

See how the different MDR providers stack up.• Understand the key benefits of implementing a MDR service as part of your cybersecurity strategy• Get an overview of the key considerations when choosing a MDR service• Compare the leading vendors including Sophos, Carbon Black, Huntress, Perch, Arctic Wolf, eSentire, Expel, Rapid7, Red Canary, SentinelOne, and CrowdStrike.

What’s the best way to stop a cyberattack from turning into a full breach? Prepare in advance. Often, after an organization experiences a breach, they’ll realize they could have avoided a lot of cost, pain, and disruption if they had an incident response plan in place. This incident response guide will help you to:• Define the framework for your cybersecurity […]

Scaling cloud knowledge across a quickly growing team — and across distributed geographies — is no easy feat. See how 3M Health Information Systems is using A Cloud Guru to create training “waves” to build skills quickly across the organization.