Transform your CX with AI

Transform your CX with AI: Drive Efficiency, Revenue, and Loyalty in Uncertain Times.

In today’s unpredictable economic landscape, businesses must balance cost containment with delivering exceptional customer experiences. Zendesk’s Transform Your CX with AI report reveals that 73% of CX leaders feel increased pressure to deliver great CX amid economic challenges, while 70% of consumers already see a clear divide between companies that leverage AI and those that don’t.

Discover how leading organizations like Unity Technologies, Lush ,and Spartan Race are using Zendesk AI to:

•Cut operational costs by automating routine tasks and deflecting tickets (Unity saved $1.3M with self-service).
•Boost revenue by turning support interactions into sales opportunities (Spartan Race increased conversions by 27% with Shopify integration).
•Empower agents with AI-driven insights to resolve issues faster and personalize service (Lush achieved a 50% productivity boost).

Learn actionable strategies to:

•Automate 10%+ of support interactions using generative AI and optimized knowledge bases.
•Integrate AI with business systems to unlock real-time customer insights and proactive support.
•Retain customers by delivering hyper-personalized experiences—61% of consumers prioritize speed and personalization.

With Zendesk AI, companies like TV2 and Dorm Room Movers have seen 438% ROI and 79% conversion growth , respectively. Don’t let uncertainty hold you back—download the full report to future-proof your CX strategy and turn challenges into opportunities.