AI Readiness Checklist

Prepare your organization to lead in the AI-driven CX landscape by 2025.As AI reshapes customer experience, businesses must act now to avoid falling behind. Zendesk’s Accelerate Your CX in 2025: A 5-Step AI Readiness Checklist reveals that 70% of consumers already notice a stark divide between companies leveraging AI and those lagging—and 73% of CX leaders agree that scaling AI adoption is critical to surviving competitive pressures.

This guide provides a clear roadmap to become AI-ready , from launching focused pilots (like agent copilots or customer-facing AI agents) to optimizing your knowledge base for automation and integrating AI with key business systems. Learn how early adopters like NEXT achieved a 4-point boost in service quality and 11% faster resolution times , and how Liberty London streamlined workflows with AI-powered triage.

Discover actionable steps to:
•Automate 10%+ of support interactions using generative AI tools.
•Prevent compliance risks by involving security/legal teams early in middleware setup.
•Achieve 60% automation with QA tools that refine performance and uncover opportunities.

Early movers are 128% more likely to see high ROI from AI. Don’t wait—download this checklist to future-proof your CX strategy and stay ahead of the curve.