When you start to look at customer interactions as two way conversations and not separate outbound Sales calls and inbound support interactions a whole new – more engaging – level of customer interaction becomes possible. Join Analyst Sheila McGee Smith and Geoff Mins for an examination into how the right sort of outbound interactions can build a new level of […]

Business travel management, meeting, and event planning firm, Gant Travel, knew that to provide the best travel experience for their customers, they needed to provide highly personalized, intelligent customer experiences. That’s why they moved from premises-based system to a cloud-based collaborative contact center solution. By enabling a virtual workforce outside of headquarters in Bloomington Indiana, through quality communications and remote […]

It’s intuitive that as people, we want to communicate with the companies we do business with in the same way we communicate with our friends and family – on digital channels. The data backs up our feelings on this: companies that engage customers on 7 or more digital channels enjoy an average net promoter score that is more than twice […]

Processing the volume and variety of data that today’s organizations produce can be both challenging and costly—especially with a legacy data warehouse. Combining the scale and performance of the cloud with Amazon Web Services (AWS) and AWS Partner Network (APN) Partner solutions for migration, integration, analysis, and visualization can help overcome these obstacles. With a modern data warehouse architecture, organizations […]

Clutch, a market insights platform, delivers actionable intelligence data to its customers across verticals. Their platform contains multiple petabytes (PB) of transactional, demographic, behavioral, and campaign data. This enables Clutch’s customers to better understand their own customers. Register to learn: • Ways to leverage the cloud to perform powerful data transformations • How to ingest, transform, and maneuver PB-scale data […]

RingCentral Contact Center™ enables agents to communicate and collaborate across your organization in real time to resolve customer issues efficiently. With InView Performance Management, supervisors address many of the challenges of agent management, and your business will always be equipped to respond quickly to dynamic customer needs. Join Max Ball, Director of Product Marketing, to learn how this powerful solution […]

Are you concerned about the advancement of AI and cloud technology and how they will impact your business communications? Or perhaps you’re looking for ways to get your business communications AI ready? If you answered yes to either of these, then save your spot at this webinar now. The hype surrounding AI and its imminent take-over of the business world […]

For companies today, standing still in the midst of pervasive transformation presents real danger. It’s become more and more important to leverage technology to compete more effectively. Advanced digital technologies deliver cost-efficiencies and productivity benefits and the solutions in the cloud are the ones that are accelerating technology adoption and reducing technology obsolescence risks. It’s the cloud communications providers who […]