ServiceNow conducted a survey of 989 field service technicians. See the top five most-requested features they requested in a mobile field service management solution. This infographic reveals how you can enable your team to perform work efficiently and safely—completing the job the first time.

Get insights from 100 field service leaders in this report on emerging technologies in field service. You’ll learn why edge computing is top of mind for organizations looking to transform services, extend maturity in digital transformation, and streamline processes for greater profitability.

This Forrester Total Economic Impact™ (TEI) study is based on interviews with ServiceNow CSM customers. Operational improvements include: • Improved first contact resolution by up to 20%• Reduced cases initiated over phone by 40%• Increased revenue retention by $5.2 million from support contract renewals The Total Economic Impact Of ServiceNow Customer Service Management, a November 2020 commissioned study conducted by […]

For businesses that want to transform, modernizing ITSM is a step in the right direction. Five leading brands—SAP SuccessFactors, Experian, Group Health (Kaiser Permanente Washington), Al Jazeera Media Network, and Royal Bank of Scotland—made that move, and they aren’t looking back. Read this ebook.

We are in the midst of the biggest single-year economic expansion since the 1960s. That’s the consensus from the International Monetary Fund, various U.S. government agencies, the Federal Reserve and most leading economists. The Conference Board predicts 6% U.S. GDP growth for 2021 after a 3.5% decline in 2020, and the Bureau of Labor Statistics confirms that, in the first […]

Are you a leader at a rapidly growing or large company committed to embracing new technologies as they emerge? Are you part of a team that wants to be at the forefront of innovation and disruption? Are you looking to meet and adapt to customer demands faster, and with more agility, so you can be the first to market? Is […]

The tech industry is reliant on the ability to pivot fast and evolve in an ever-changing landscape. The COVID-19 pandemic challenged that adaptability like never before. Every single business entity had to quickly stabilize, revise and rebuild to survive in a totally new reality. For a massive number of organizations, that meant shifting to remote work on a scale and […]

With help from top engineering leaders from across the world, this guide unpacks how to create the needed environment to help your team thrive in and out of the codebase. The insights are derived from peers who understand what it takes to create a high-performing engineering organization. By following the three main parts found in this guide, you’ll unlock new […]