Did IT Work? A Playbook for Mastering IT Change Using End User Experience Monitoring
Digital transformation is all about IT change. Enterprises are spending millions on digital transformation initiatives with the goal of improving customer service and workforce productivity. how do you know these IT changes actually produce a better digital experience for your customers and employees?
Not All EUEM Solutions Are Created Equal
Digitization has led to a renewed focus on the end user experience. But with so many types of end user experience monitoring solutions, how do you choose the one that’s right for your organization?
Survival Guide for Application Leaders Evaluating and Implementing Microsoft Office 365
According to Gartner, “Microsoft Office 365 has excited many executives and application leaders with promises of more flexible collaboration and new ways to work. But behind the scenes, many owners of Office 365 are just trying to survive the difficult transition.
Gartner Report: Broaden APM to Support Digital Business Transformation
Application Performance Monitoring (APM) capabilities have expanded considerably over the last three years, but the percentage of applications monitored in an enterprise has not. To support digital business transformation, I&O leaders must broaden APM tool coverage to focus on business insight, customer experience and service health.
Gartner Report: 4 Steps to Implement a Perimeterless Digital Workspace
Digital business expects an agile workforce independent of location and device. But, Infrastructure and Operations leaders struggle to proactively respond to expectations of a seamless experience when users transition between devices, networks, and apps. How can we better measure user experience when accessing on-prem apps or cloud services?
5 Easily Adoptable Trends in Performance Management
Today’s workforce has become more dynamic than ever. Is your performance management strategy caught up to the times? Traditional performance management strategies often alienate employees, inhibit growth, occur too infrequently, and produce a nightmare of paperwork.
5 Reasons to Stop Giving Annual Reviews
Are performance reviews more time consuming than useful? Do your employees and your organization actually benefit from them? Well they should, and if done right, they will. In this brief, you’ll learn 5 common excuses that companies make for not adopting a cloud-based tool, and the best practices for overcoming these challenges.
3 Ways to Tie Learning Directly Into Business Needs
Still thinking of employee learning and business needs as separate – or competing – entities? Your employees want targeted training that’s ready when they are, and they also want to be rewarded for developing new skills. Companies also want to provide learning, but only if it shows results at the lowest possible cost.
