Learn about the essential features you should prioritize when evaluating a SSO solution. Read the eBook, “5 Things to Keep in Mind When Selecting a Single Sign-On Solution”. This eBook examines Single Sign-On solution considerations for: • SSO for distributed architectural frameworks • Secure access to Cloud, SaaS and on-premise applications • End-to-end app visibility for monitoring and troubleshooting

Learn how a hybrid application delivery system powered by Citrix ADC can help you gain control of your microservices—providing you with the network security, control and visibility you need while delivering an optimal user experience. • Manage and update all of your application delivery components from a single console • Deploy both appliances and software-based solutions • Visualize and manage […]

Discover why ninety-four percent of organizations surveyed are already modifying, overhauling, or reassessing their network infrastructure to facilitate application delivery in hybrid- and multi-cloud environments. Learn why you should re-architect your network infrastructure to optimize application delivery: • Ensure end-to-end network visibility for your operations • Gain real-time analytics for application optimization and uptime • Scale your application infrastructure according […]

DevOps has broken down silos between development and operations teams to help businesses shorten development life cycles and meet increased business demands. However, many are still struggling to incorporate security teams into their DevOps practices. These businesses need a solution that protects applications stacks and complies with the AWS Shared Responsibility Model, without limiting development speed. This eBook will discuss […]

Many accounts payable (AP) organizations are still stuck using paper-based processes, which lead to longer payment cycles and less control over working capital. While optimizing processes delivers measurable cost-savings and increases productivity, companies may be resistant to change due to lack of knowledge or lack of desire on the part of end-users. But transforming your AP organization can improve agility […]

What type of customer experience does your company deliver from outbound to inbound? Is it consistently positive? Are you in control of the conversation? When you start looking at selling as a two-way conversation and not separate outbound sales calls and inbound support interactions, elevating every engagement becomes a real possibility.

It’s estimated that businesses today collectively lose $62 billion per year due to poor customer service.1 So what factors account for this massive annual revenue loss? • High agent turnover rates and slow ramp-up times • Time-consuming sharing of information • Inability to access needed experts, reducing first-contact resolution

It’s difficult to find consumers who thoroughly enjoy today’s contact center experience. No one is thrilled with the automated attendant greeting, an unintelligent voice system, or the incredibly cumbersome means required to talk to another human being.