Tooling Up For Collaboration: Driving Business Results With Virtual Meetings
More than a 1/3rd of all meetings are now online, and growing all the time. How can companies meet and collaborate better online? In this new report, Tooling Up for Collaboration, Forbes Insights has combined the opinions of top executives and consultants with join.me’s findings to advise on collaboration needs, considerations, and best practices.
Unshackling Online Meetings for Business Users
Online meetings are ideal for collaboration both within the business and with customers, but too often technology solutions get in the way, creating delays or even missed meetings that can jeopardize opportunities and revenue. Sales teams and other business users need to be able to meet online without having to jump over technology hurdles.
Re-Evaluating the Role of “Traditional” Audio Conferencing
The adoption and use of conferencing services has grown dramatically over the past decade. Organizations of all sizes have grown to understand its value and leverage its capabilities to get the right people involved to inform, discuss, gather opinions, and make critical decisions every day.
The Business Value of Integrating the Contact Center Within Your Omni-Channel Strategy
This report outlines the business value and best practices in integrating the contact center with omni-channel programs to deliver a seamless customer experience across multiple touch-points.
Make Time for the Work That Matters
What if you could free up a significant amount of your work day to focus on more important tasks? It may be easier than you think.
Live Chat in Support Environments: How Live Chat Impacts Customer Satisfaction
Based on a primary research report with more than three hundred companies who are active BoldChat customers, this report takes a close look at how live chat is used and measured in support settings.
BoldChat Case Study: The North Face
An outdoor product company specializing in clothing and equipment, The North Face has been creating innovative designs that push new technologies and inspire for more than 40 years.
Optimizing Virtual Sales Team Collaboration
This free white paper from CSO Insights and join.me is based on analysis from the 2014 Sales Management Optimization study. It explores some of the challenges that managers are facing in terms of effectively supporting, coaching, and mentoring their sales teams, as well as discussing the role that technology can play in overcoming these issues.
