Mobile is Transforming Customer Engagement
With the rapid transformation of consumer behavior, customers are engaging in more ways and on more devices than ever before. This infographic provides a glimpse of the global research we gathered in our Effective Mobile Engagement report and highlights the current state of mobile engagement and how mobile habits are changing for both shopping and support interactions.
The New Mcommerce Reality: Streamlining the Customer Experience with Mobile Chat
the way we communicate, the way we meet, the way we get around, the way we shop and more. The connected, on-the-go customer has literally shifted the balance of power in our society. Mobile users have easy access to information, unlimited options, and the ability to publically and instantaneously express praise or dissatisfaction.
Beware of the “SaaS” Trap
rising demand for software-as-a-service (SaaS) solutions and purchases of solutions that are not really SaaS. When we inform clients that the solution they’re talking about isn’t SaaS, we are increasingly hearing, “So what? As long as I don’t have to run it, it’s better.
The No BS Guide to Recurring Revenue Success
The case for recurring revenue models has grown so strong as to be irrefutable, but putting these ideas to work for your business requires infrastructure, a plan, and proficient implementation. The “No BS Guide” was written by industry expert Bob Harden to inform you about the opportunity for recurring revenue, what’s necessary to succeed, and how to get started.
Monetizing the Internet of Things
How will businesses generate profits from the Internet of Things? Answers to that question and much more can be found in our new e-book featuring recent insights from eight subject matter experts. Discover how to make the most of this whole new era for business.
Becoming a Recurring Revenue Innovator: A “How To” Guide
Companies such as Apple, Blue Apron, Amazon, ShoeDazzle, Pandora and many others are disrupting their markets and opening up new ones by reshaping how their customers buy and use their products and services.
Beyond MDM: A CIO’s Guide to Smart Enterprise Mobility Management
There’s more to mobile than just the device. CIOs and IT managers need to address user requirements involving applications, content, email, security and a host of other considerations. This eBook provides first-hand advice from CIOs and other experts for creating a robust, practical approach to managing enterprise mobility and delivering its promised productivity benefits.
10 Commandments of Collaboration for Exceptional Customer Service
For organizations where customer experience is key, customer collaboration is one of the best ways to build trusted relationships and improve customer loyalty. Read this whitepaper to discover best practices that drive brand affinity, repeat business and increased loyalty, all while decreasing your overall customer service cost.
