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Remote Access Granted
Take control of remote access with confidence Remote access has become an everyday necessity, but traditional tools like VPNs bring more problems than solutions—introducing complexity, disrupting workflows, and expanding your attack surface.
2025 PAM for Dummies
A fast, easy read to get up to speed on privileged access management and security basics As bad actors continue to steal passwords to privileged accounts, it’s time for all cybersecurity stakeholders to understand how to protect their organization and get educated. This newly updated 28-page book, Privileged Access Management for Dummies, gives you a practical understanding of Privileged Access Management and its security implications.
Shep Hyken: 2024 Achieving Customer Amazement/State of Customer Service/CX Report
Learn about the new trends and AI tools helping businesses to effortlessly modernize their contact center. Our eBook Next-Gen Cloud Contact Centers For Dummies® has simple strategies and tips to help you get your customers what they need with more efficiency and personalization.
Next-Gen Cloud Contact Centers For Dummies®, RingCentral 2nd Special Edition
Our eBook Next-Gen Cloud Contact Centers For Dummies® has simple strategies and tips to help you get your customers what they need with more efficiency and personalization. Plus, learn about the new trends and AI tools helping businesses to effortlessly modernize their contact center.
Long live customer service!
Happy employees make for happy customers. Take the first step to creating a strong customer experience with our latest eBook.
How to Provide First-Class Global Payouts Experience
Digital companies that rely on platform-based models know how important their partners are. See how mass payments technology can improve operations and cut down on risks, all while helping you attract and keep those key partners.
Building High-Performing Teams through Targeted Training: A playbook for tech, data, and IT leaders
As AI and other factors reshape the global economy, the World Economic Forum reports that skills gaps are the number-one barrier that employers are facing as they seek to transform their organizations. This playbook provides a straightforward guide to bridging the skills gap and developing high-performing teams.
Accelerating Secure, Private, and Compliant AI Transformation
This showcase paper from Enterprise Strategy Group explores the challenges organizations face in securing their AI initiatives. As AI adoption accelerates, concerns around data protection, system security, and reputational risk are also growing. Standards bodies are working to establish AI security frameworks, but organizations often struggle with implementing them effectively.
