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RingCentral Custom Research Study: Wait Times and Customer Service
Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are are affected by wait times and the impact on customer satisfaction.
The future of customer engagement: How AI is reshaping contact centers
51% of contact center leaders have already integrated AI into customer interactions. Those leveraging AI for conversation analysis are seeing faster resolution times, improved customer satisfaction, and reduced agent burnout. Ready to learn more about how AI is transforming the contact center landscape?
The Benefits of Collaborative Care
When it comes to healthcare delivery, it’s becoming increasingly important for benefits professionals to deliver not only exceptional primary care to their members, but also behavioral health services. This is where collaborative care comes in. Collaborative care is an innovative way to integrate behavioral health with primary care.
PAM Policy Template
Increase understanding and oversight of privileged access management with a PAM policy Cybersecurity technology goes hand in hand with policy-based governance. One of the first steps to privileged access management (PAM) success is defining clear and consistent policies that everyone who uses and manages privileged accounts understands and accepts.
Least Privilege Cybersecurity for Dummies
Your least privilege cybersecurity journey begins here. With more than 80 percent of breaches involving the compromise of IT and business user credentials (IDs and passwords), organizations are limiting privileged access to services, applications, data, and systems as a top priority.
Remote Access Granted
Take control of remote access with confidence Remote access has become an everyday necessity, but traditional tools like VPNs bring more problems than solutions—introducing complexity, disrupting workflows, and expanding your attack surface.
2025 PAM for Dummies
A fast, easy read to get up to speed on privileged access management and security basics As bad actors continue to steal passwords to privileged accounts, it’s time for all cybersecurity stakeholders to understand how to protect their organization and get educated. This newly updated 28-page book, Privileged Access Management for Dummies, gives you a practical understanding of Privileged Access Management and its security implications.
Shep Hyken: 2024 Achieving Customer Amazement/State of Customer Service/CX Report
Learn about the new trends and AI tools helping businesses to effortlessly modernize their contact center. Our eBook Next-Gen Cloud Contact Centers For Dummies® has simple strategies and tips to help you get your customers what they need with more efficiency and personalization.
