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The State of Support Services: 2017
The way companies approach support services is changing – both in terms of the organizational structure as well as the areas of focus and key performance indicators (KPIs). Support teams are no longer only focused on break/fix; they are being tasked with creating proactive, personalized, predictive service offerings.
ON-Demand Webinar: Top Trends & Technology Impacting Customer Service in 2017
In research conducted by HDI and Robert Half Technology on the technical support center of the future, the key is passion for supporting customers and with social intelligence—a human connection in a digital world. Both internal and external customers are utilizing more communication channels and more devices now than ever before.
IDG: A Shift to Remote IT Services Alleviates Support and Help Desk Headaches
Given everything from new devices and security concerns to increasingly tech-savvy end users and the costs of supporting a sprawling infrastructure, there’s no denying the growing complexity of the IT landscape. It comes as no surprise that IT professionals and support desk staffs are struggling to address these and other challenges.
Digital transformation is key to IT innovation
The IT department is becoming a big strategic player in the world of digital transformation and customer experience. Far from being just a support system, IT leaders are now taking ownership for and embracing a more innovative mindset in order to face their biggest challenge yet – customer expectation.
Your Multi-Channel Lead Nurturing Strategy
Today’s consumer moves seamlessly—sometimes even quickly—across digital and offline channels. Jumping from email, to social media, to your website, and then back to social media, all without losing momentum, and often on multiple devices. The modern, digitally-empowered buyer is channel-agnostic. This new buyer has become the undisputed controller of their relationship with your brand.
Top 5 Reasons to Consider Veritas Access
When it comes to storage, not all data is the same. Different data has very different performance and capacity requirements. With the explosion of unstructured data – 80% of data growth worldwide is unstructured data – the landscape has become even more complicated. Make sure you have what you need to handle all this data and store it appropriately.
SiriusView: Markeitng Automation Platforms 2017
Marketing Automation Platforms 2017 and learn more about Marketo’s key differentiators including its native multi-channel experience, live event management, and content recommendation functionalities. Marketo’s powerful marketing automation capabilities and seamless CRM integrations are complemented by our LaunchPoint ecosystem featuring over 500 technology and service providers that offer best-of-breed solutions for today’s marketers.
Don’t Get Left Behind: The Rise of Digital Marketing in Financial Services
The advent of digital technologies has changed practically every aspect of business operations. From how employees communicate with one another, to how you connect with your buyers and customers, an online marketing strategy is crucial to every industry. In fact, businesses without dedicated digital marketing campaigns are behind and will quickly become obsolete.
